Job Description:
Welcome to Ed Morse Automotive Group, a place where your voice makes a real difference! We're not just selling cars; we're building relationships and creating positive experiences for every person who connects with us. Located in sunny Tampa, Florida, our team is dedicated to providing exceptional service from the very first contact. As a Service Appointment Coordinator, you'll be the friendly introduction to our world-class automotive services. You'll have the opportunity to connect with potential customers, understand what they're looking for, and guide them towards finding the perfect vehicle. We believe in fostering a supportive and encouraging work environment where every team member is valued. If you have a knack for talking to people, a positive outlook, and are eager to contribute to a growing team that genuinely cares about its customers, we’d be thrilled to have you join us!
Responsibilities:
Engage with potential customers via phone to understand their automotive needs.
Schedule appointments for our sales team based on customer availability and dealership capacity.
Provide clear and concise information about our services and current offers.
Maintain accurate records of customer interactions and appointments in our CRM system.
Collaborate effectively with the sales department to ensure a smooth handover of leads.
Strive to exceed appointment setting goals while maintaining a high level of customer satisfaction.
Requirements:
High school diploma or equivalent.
Previous customer service or sales experience is a plus.
Excellent communication and interpersonal skills.
Strong organizational abilities and attention to detail.
Comfortable using a computer and CRM software.
A positive attitude and a genuine desire to help others.
Benefits:- Hands on Training
- Paid Time Off (PTO)
- Career Growth Opportunities
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Disability Insurance
- Retirement Plan
- Professional Work Environment
- Team Lunches
- Bonus Opportunities
- Uncapped Commission
- Weekly PaySnacks and Coffee
