Telecom EngineerDuration: 12+ monthsLocation: Vacaville, CA (Primary location is Vacaville and remote with some travel to other State Fund locations. Candidate should be local to Vacaville.)Must-have requirements: MS Teams and MS Teams Telephony migrationFive9 Contact CenterProficient networking experienceProject ManagementOPTIONAL: AVAYA telephonyDuties: Lead/assist with the migration of Avaya Telephony to MS Teams Telephony solutionExpert with Avaya & MS Teams Telephony, implementations, and administrationSupport remote telecom services to a remote workforceExperienced with Contact Center operations and administrationExperienced with IVR call flows and call routingAdept and/or proficient with Networking (Routing, Firewall, etc.)Work with other Telecom engineers to design and implement well-integrated productsTechnical knowledge and skills: BS or MS in Computer Science or equivalent degree 8+ years of Telecom experience 3+ years of proven technical lead and CCaaS experience 3+ years of proven technical lead and UCaaS experienceProficiency in Five9 support, Avaya & MS Teams Telephony, administration, migration 2+ years of proven experience with administering contact center servicesAdept and/or proficient in NetworkingProficient in Telecom operations, administration, and supportWorking knowledge of WindowsStrong communication and writing skillsShould be able to write reports using various reports generation tools and languagesExpert knowledge of Server patching (Windows and Linux) Prior experience in the insurance industry is a plusFive 9, Avaya, MS Teams certifications desirable
