Remote Customer Service Representative SolvOne is hiring remote customer service representatives to support our 24/7 customer service and dispatch operation. We provide maintenance support to customers in the fueling industry. When a gas station experiences an equipment or maintenance issue, our CSRs answer the call, document the problem, create a service case, and coordinate the dispatch of a qualified contractor. This is a fast-paced contact center position performed from home. During your scheduled shift, you will work at your computer handling incoming calls and customer requests, often back-to-back during busy periods. This role is a good fit for someone who enjoys staying busy, helping customers, organizing information, and coordinating solutions.
Position details
Starting pay: $18.00 per hour 100% remote
Company-provided computer and equipment Paid remote training beginning in mid-November Set work schedule Benefits and opportunities for advancement Available schedules: Morning shift: Sunday, Monday, Wednesday, Thursday 7:00 AM – 5:30 PM ESTMorning: Thursday to Sunday 9:00 AM – 7:30 PM ESTSwing shift: Tuesday to Saturday 2:30 PM – 11:00 PM EST
What you'll do:- Answer incoming customer calls and provide professional customer service
- Gather accurate information and document maintenance issues
- Create and update service cases
- Contact and dispatch contractors to customer locations
- Coordinate information between customers, contractors, and internal teams
- Follow established procedures and on-screen instructions
- Learn and use multiple software systems and petroleum-industry terminology
- Prioritize requests and manage multiple details accurately
- What this remote job looks like:
- Working from home eliminates the commute, but this is still a structured contact center environment. You will need to:
- Be at your workstation and ready to take calls throughout your scheduled shift
- Handle a steady volume of calls, including back-to-back calls during busy periods
- Work at a computer and use a phone/headset for most of the day
- Maintain reliable attendance and return from scheduled breaks on time
- Have a quiet, dedicated workspace with reliable high-speed internet
- Give your full attention to the job and not provide care for others during work hours
What we're looking for:- Must reside in Lexington within the Kentucky hiring area
- At least 1 year of customer service-related experience
- Strong communication and customer service skills
- Dependability and punctuality
- Good organization, accuracy, and attention to detail
- Ability to problem-solve and prioritize
- Comfortable learning new software, procedures, and terminology
- Basic proficiency with computers, Microsoft Office, Outlook, and internet navigation
- Ability to successfully complete computer skills testing, training evaluations, and the trial service period
- Ability to pass a pre-employment drug screen and background check
- Bilingual skills are a plus, but not required
What we offer:
SolvOne provides small-group training, ongoing coaching, performance feedback, and opportunities to grow into other areas of the company as positions become available, including Technical Support, Project Management, Training, and Leadership. Benefits include medical and dental insurance, life and long-term disability insurance, paid vacation and sick time, holiday pay, 401(k) company match, referral bonuses, wellness programs, and employee recognition programs. We believe great work should be recognized. Through our employee recognition program, CSRs can earn kudos, badges, and coins for achievements such as providing extra coverage and being recognized for outstanding performance, and those coins can be redeemed for gift cards.
