Counter Sales Level 1The Counter Sales Level 1 provides friendly and courteous over-the-counter direct sales to customers, takes orders in-person and by phone, and supports the overall performance of store operations. This is driven by an energetic focus and promotion of sales programs as well as customer and team-oriented activities. Incentives may be available for their Sales activities, which can cover aftermarket automotive replacement parts, and may include the sale of heavy-duty parts, auto and industrial paint, and body shop supplies and equipment. Essential Duties and Responsibilities include the following. Other duties may be assigned. Attend work every day, on time, as scheduled, unless management authorizes time-off. Demonstrate courteous, respectful, and kind conduct toward every customer and co-worker. Demonstrates the ability and willingness to learn RPI store systems and processes. Cooperate and coordinate well with coworkers and as a team member. Perform job duties in compliance with legal, regulatory, and Company safety guidelines, practices and policies. Maintain neat, clean, and professional appearance. Attend and/or complete assigned training to develop knowledge of various product lines offered by the company. Provide exceptional customer service including assisting in determining parts needed. Partner with more experienced/knowledgeable employee when necessary to effectively offer options to solve customer problems. Learn to research part's availability through computer and catalogs for stock numbers, inventory status, and pricing. Be willing to ask for assistance when needed. Locate and pull parts for orders, check in, put up, straighten, dust, and rearrange stock as needed. Complete assigned online training programs which in some instances include knowledge tests. Handle cash and credit transactions; properly invoice/credit customer accounts. Follow manager's instructions on how to correctly handle new and defective core returns from customers. Learn correct process to insure proper customer credit and complete necessary paperwork. Partner with manager until manager determines your level of experience is adequate to independently process necessary paperwork. Process incoming inventory, put up stock. Pull appropriate parts to complete customer order. Tag the orders for delivery. Ability to safely drive a vehicle in different weather and traffic conditions. Work home store inventory/assist in other location's inventory, if assigned. Clean (pick-up trash, sweep, mop, etc.) and maintain inside and outside of building area. Perform any other tasks as assigned.
Our Benefits:- (all benefits are based on eligibility and subject to change)401(k) employer matching
- Company Paid Vacation, Holidays, and Sick Days
- Medical, Dental, and Vision
- Company Paid Basic Life Insurance & Long Term Disability
- Short Term Disability
- Flexible Spending Accounts
- Additional Supplemental Life Insurance
- Accident Insurance
- Hospital Indemnity
- Employee Assistance Program
- Employee Purchase Discounts
- Scholarship Program
- Earning Incentives and Bonuses
- Supervisory Responsibilities
- This job has no supervisory responsibilities.
Competencies:
To perform the job successfully, an individual should demonstrate the following competencies:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills.
Continuous Learning - Strives to continuously build knowledge and skills.
Customer Service - Responds promptly to customer needs; responds to requests for service and assistance; meets commitments.
Managing Customer Focus - Promotes customer focus; establishes customer service standards; monitors customer satisfaction.
Ethics - Treats people with respect; keeps commitments.
Organizational Support - Follows policies and procedures; supports organization's goals and values.
Sales Skills - Maintains customer satisfaction.
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience High School Diploma or equivalent experience or motivation to pursue a GED. One year of professional automotive parts experience or two years of hobbyist automotive parts experience preferred.
Language Skills:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of the organization. Mathematical SkillsAbility to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry.
Reasoning Ability:
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer SkillsTo perform this job successfully, an individual should have basic computer knowledge including web browsing and knowledge of Microsoft Office.
Certificates, Licenses, Registrations:
Valid driver's license (Class E required for all Missouri locations) and clean driving record.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision and distance vision.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is frequently exposed to fumes or airborne particles and outside weather conditions. The employee is occasionally exposed to moving mechanical parts; high, precarious places; toxic or caustic chemicals; risk of electrical shock and vibration. The noise level in the work environment is usually moderate. Employment at Replacement Parts, Inc. is subject to post offer, pre-employment drug testing. Equal Opportunity Employer. Replacement Parts, Inc. is a drug-free workplace. *This is a Safety Sensitive position due to the use of heavy equipment and hazardous material.
