Supervisor, Patient Accounts

The supervisor of patient accounts provides assistance with overseeing, coordinating, and managing the daily operations related to the billing and collection of third-party accounts. Compiles and analyzes statistical data to measure and explain staff performance, accounts receivables, and progress towards financial targets. Identifies trends and recommends process improvements to enhance workflows, expand staff training and skills, advance productivity, and meet department goals. Provides technical guidance and assistance to the Revenue Cycle staff on complex billing, payment, and/ or follow up activitiesEssential FunctionsUnderstands and adheres to Performance Standards, Policies and BehaviorsEnsures accounts are billed and followed accurately, timely, and in a compliant mannerResolves routine questions and problems posed by support staff, referring more complex issues to the ManagerAssist in updating policies and procedures as necessary. Develops and implements processes, procedures, and controls to identify and address discrepancies associated with third party payments receivedCompiles and organizes statistical data related to staff productivity and quality weekly. Identifies and communicates both positive and negative trends to the management teamManage and participates in performance discussions as requested by the ManagerAssist with developing and conducting training for respective applications and staffMaintain training materials, job aides, competencies, and training records for all staff to manage individual performanceKeeps abreast of all billing and reimbursement regulations and standards to ensure compliance with any published or anticipated changes issued by governmental agencies and/or third-party payersShares knowledge with staff through verbal and prepared written communication. Ensures CHS managed care contracts terms and conditions are adhered to by support staff and contracted partiesActively leads and participates in payer meetings to communicate and resolve billing and reimbursement issuesAssists Manager in preparing materials in advanceMonitors the performance of outside agencies including reconciling inventories and invoicesTroubleshoots and acts as a point of escalation for issues arising internally and externally as a result of a vendor partnershipRecruits and trains new personnel. Assists Manager with evaluations and counseling when neededPrepare departmental and ad-hoc reports as requestedParticipates in special projects as requested by the ManagerKeeps the Manager and Director informed as to the status of the departmentDevelops and submits departmental goals and objectives as required by the Division AdministratorAttends and participates in educational programs or activities to maintain current level of knowledge or expertise to manage departmentSupervises and controls the billing to all third-party agenciesReviews, completes, and prepares the Medicare Credit Balance Report on a quarterly basisReviews pre-collection report and assists with preparation of accounts for transfer to bad debt for outside collection agenciesReviews trial balance reports as needed for monitoring staff performance, and/or adjustmentsAdheres compliance to all financial assistance policies and regulations regarding financial assistancePerforms all other related duties as assignedQualificationsHigh School Required or GED Required, Associate Degree Preferred 1-3 years of previous experience in INPATIENT, patient accounts requiredKnowledge of hospital billing and reimbursement of insurance as well as third-party billingAbility to use basic office equipment and knowledge of CTR computer terminalsMedical terminology helpful but not mandatoryAbility to cooperate with othersMust be able to speak, write understand and communicate the English languageEffectively communicate with internal and external customersIntegrity to handle the confidential aspects of workRetains composure under stressThe person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etcThe person in this position frequently communicates with insurance plans patients who have questions, must be able to exchange accurate information in these situationsMust be able to greet patients arrivingEffective 12/1/2022 the HBI (Healthcare Business Insights) one time certification course is required and must be completed prior to start date Upon Hire Required