Experiential Marketing & Operations Manager

Experiential Marketing & Operations Manager Full-Time | Salaried Tuesday-Saturday | Afternoon and evening availability required to support events, clients, and team operations Base Salary + Performance-Based Bonus Opportunities About Crafthouse Crafthouse Agency creates memorable experiences for some of the world's most recognized beverage brands through tastings, events, promotions, and experiential marketing programs across New England. We're growing quickly and looking for an Experiential Marketing & Operations Manager to help lead our team, support our clients, and keep events running smoothly. This is a hands-on leadership role where no two days are the same. You'll work directly with clients, manage event operations, recruit and develop talent, and occasionally be in the field supporting activations and events. What You'll DoOperations & Event Management Lead and manage the Brand Specialist team and event schedule Ensure events are staffed, organized, and ready for execution Manage staffing changes and last-minute coverage needs Communicate event details and expectations to the team Coordinate activation materials, event supplies, and logistics Identify and solve problems before they impact execution Team Recruitment & Development Recruit, interview, and onboard Brand Specialists Help train and develop team members Set expectations and provide ongoing coaching and feedback Foster a positive, professional, and accountable team culture Client Support Build relationships with assigned clients and brand partners Coordinate activations, promotional programs, and event logistics Communicate professionally and responsively Ensure clients feel confident that their brands and events are in great hands Field Leadership Attend key activations and larger events Support new program launches Check in on Brand Specialists in the field Provide hands-on coaching and support when needed

This role is built around the needs of our events business and is not a traditional 9-to-5 position. Most support for our Brand Specialists, clients, and activations occurs during afternoons, evenings, and weekends. The ideal candidate enjoys being hands-on, available during active event hours, and excited to be part of a growing company.