Youth Intake Coordinator

Location: Los Angeles, CA 90057

Position Summary: The Youth Intake Coordinator will be the face of Heart of LA for visitors and callers, and is considered an ambassador for Heart of LA. They are responsible for supporting the delivery of our program services and connecting families to our Family Services Department. The ideal candidate will have outstanding attention to detail, strong interpersonal and communication skills, and the ability to work effectively with a wide range of constituencies in a diverse community.

Qualifications: Ability to speak, read, and write Spanish with native/proficient fluency, and ability to communicate with native monolingual Spanish speakers. Excellent customer service skills. A strong desire to interface with youth and families. Strong and effective written and oral communication skills. Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community. Demonstrated ability to function within a high-volume and fast-paced environment. Ability to multitask and be resourceful. Strong attention to detail and organizational skills. Comfortable with taking accountability for job duties and being solutions-oriented. Ability to maintain a high-degree of confidentiality and build trust with clients. A collaborative team-working style with ability to relate effectively with people from diverse backgrounds. Proficient with Google Workspace and Microsoft Office, office equipment, and conducting internet research. The highest standards of conduct and comportment; the ability to be a strong role model for youth during all working hours; treat visitors, youth, families, and staff with respect. Must pass CA DOJ Background check

Benefits: Employer-covered mental wellness benefit, including free virtual therapy, through First Stop Health403(b) retirement plan with 5% employer contribution Generous paid time off, including 9 paid holidays annually, birthday holiday, summer break, winter break, and paid vacation that increases with tenure This is a nonexempt position and is eligible for overtime in accordance with applicable law. Employees must accurately record all time worked and follow Heart of LA's timekeeping and overtime-authorization procedures. This position requires availability to support Heart of LA programming and organizational needs. The position may also require occasional schedule adjustments, or work on weekends, based on program activities, participant needs, and organizational priorities. All work time and scheduling will be administered in accordance with applicable law. I give my consent for photographs, video or any other medium to be taken of me at Heart of LA's discretion. Heart of LA has the right to reproduce, distribute, sell, transmit, publish, exhibit or otherwise use any and all photographs, video or other materials in which I may appear, or any portion thereof, on any platforms it uses now or will use in the future. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle, or feel objects, tools or controls. The employee is occasionally required to stand; walk; sit; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus. The noise level in the work environment is usually moderate. The building environment may not provide air conditioning and heat in all areas. Outdoor work is expected in some cases. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills or abilities. As an equal opportunity employer, Heart of LA values having a diverse workforce and continuously strives to maintain an inclusive and equitable workplace. We encourage people with a diverse range of backgrounds to apply. We do not discriminate against any employee or applicant on the basis of race, color, national or ethnic origin, religion, age, gender, handicap, pregnancy, sexual orientation, veteran status, or any other legally protected characteristics.