Customer Service Manager

Customer Service Manager - Manufacturing Painesville, OH – Onsite - Relocation Assistance Offered$90K–$120K Base + 5% BonusAbout the RoleThis position offers excellent advancement potential. The role is open due to an internal promotion into a Business Unit Manager position, demonstrating a clear path for continued growth within the organization. This is a hands-on leadership role managing 2–3 Customer Service Representatives while working closely with Operations, Supply Chain, Finance, and Sales. The ideal candidate has a strong customer service or customer operations background within a manufacturing environment, is highly organized, comfortable working with data, and strong in Excel. Prior supervisory experience is preferred but not required for a strong candidate who is ready to take the next step into leadership. Requirements3–5+ years of customer service, customer operations, order management, sales support, or similar experience Experience working for a manufacturing company is required Strong Microsoft Excel skills Experience managing customer orders, delivery expectations, and issue resolution Strong communication, organization, and problem-solving skills Ability to work cross-functionally with Operations, Supply Chain, Finance, and Sales Bachelor’s degree or equivalent relevant work experience Previous supervisory or team-lead experience preferred, but not required Aerospace experience is NOT required