Join Duke HealthAt Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together. About Duke University Hospital Pursue your passion for caring with Duke University Hospital in Durham, North Carolina, which is consistently ranked among the best in the United States. The largest of the four Duke Health hospitals with 1062 patient beds, it features comprehensive diagnostic and therapeutic facilities, including a regional emergency/trauma center, an endo-surgery center, and more. Commitment Bonus: $5,000 (paid out in 2 equal installments over 12 months - 6-month increments)
Work Week: Monday - Friday 5:30pm - 12:00 am (shift differential eligible)
Occ Summary Perform a variety of interpretation, translation and Medical escort services to assist non-English-speaking patients receiving care within the Duke Health System.
Work Performed:
Participate as a neutral party in the role as conduit of information incidental to the work described herein.
Perform other related duties as needed that must flow between Duke staff and the International or Domestic patient/visitors.
Ensure that information pertaining to the patient's outpatient services, hospitalization (i.e. advance directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and Health Care Education) are accurately communicated.
The patient's questions/concerns regarding this information is to be appropriately addressed and documented per Risk Management Directives.
Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective.
Provide required documentation as identified by the International Patient Center. Maintain accurate daily records on all requests for service as well as the provision of services.
Maintain accurate and timely documentation within the program. Promote customer satisfaction related to Duke services; notify Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance the professional role of International Medical Escort.
Ensure that all policies and procedures related to process, service, and employee work rules are followed.
Maintain confidentiality in all matters related to patient care and visitor issues for non-English-speaking patients/families/escorts. Participate in on-call coverage to provide interpretation/translation services during non-business hours and business hours as assigned.
Knowledge, Skills and Abilities:
Ability to work with diverse populations from various economic backgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast-paced health care environment with a variety of customer service needs. Accurate and appropriate interpretation skills at all times. Current N.C. Driver's License with a driving record suitable to Duke Van operations and corporate risk management.
Minimum Qualifications
Education:
High School Diploma or equivalent; successful completion of conversation/translation competency testing in secondary language; knowledge of Medical Terminology
Experience: Previous experience in a Health Care setting preferred
