Process Consultant

What You’ll Do: Lead Client Discovery You’ll interview executives, department leaders, and individual contributors to understand how work actually gets done. You’ll: Map business processes from roles and tasks down to individual workflow steps Identify bottlenecks, repetitive work, manual processes, and operational friction Quantify problems in terms of time, cost, frequency, errors, or business impact Identify opportunities where AI, automation, or workflow redesign could meaningfully improve performance Connect recommendations directly to evidence gathered during discovery Facilitate AI Workshops You’ll prepare for and lead AI Workshops with client teams of varying levels of AI experience. You’ll: Conduct pre-workshop discovery Develop agendas, exercises, examples, and participant materials Teach practical AI concepts to non-technical audiences Facilitate exercises and group discussions Adapt your approach based on the audience’s AI maturity Identify client-specific AI opportunities during the Workshop Turn Workshop findings into clear recommendations and next steps Conduct Workflow Assessments You’ll own Workflow Assessments from kickoff through executive readout. You’ll: Conduct structured stakeholder interviews Document current-state workflows Identify and quantify workflow pain points Evaluate opportunities based on impact, effort, risk, and implementation complexity Design future-state workflows Develop polished, evidence-backed recommendations Present findings to executives and operational leaders Explain both what we recommend and what we deliberately do not recommend Every recommendation should be traceable to something we learned from the client. Generic AI advice is not good enough. Drive AI Adoption Our work does not stop once an opportunity has been identified. You’ll help clients move from recommendation to implementation by: Prioritizing AI opportunities and adoption roadmaps Translating business requirements for technical teams Coordinating with GPC engineers Leading recurring client meetings Tracking implementation progress Identifying blockers, risks, and decisions Developing training and enablement resources Supporting organizational change Verifying that deployed solutions are actually being used Own the Client Experience As you ramp into the role, you should be able to independently lead your engagements without needing senior leadership in every client conversation. You’ll be responsible for: Leading client meetings confidently Communicating project status, risks, blockers, and decisions Providing clear written follow-up Managing timelines and expectations Identifying potential scope changes before work begins Presenting recommendations to both executive and operational audiences Build, Sharpen, Scale Every engagement should make our consulting system better. When you develop a better question, prompt, framework, workshop exercise, checklist, or delivery method, you’ll turn it into something the rest of the team can reuse. You’ll contribute to our: Consulting frameworks AI skills and prompts Workshop modules Interview guides Assessment methodologies Templates SOPs Internal training resources What We’re Looking For You should have: Strong business-process discovery and analytical skills Excellent interviewing and active listening abilities Strong presentation and facilitation skills The ability to explain technical concepts to non-technical audiences Excellent written and verbal communication The ability to turn ambiguous business problems into structured recommendations High standards for client-facing work Confidence working directly with executives and senior stakeholders The ability to manage multiple active engagements Strong ownership and the ability to operate independently Practical familiarity with generative AI