Position SummarySUMMARY:Has responsibilities for AR collections, cash applications, credit memo and add bill creations, performing month-end dock walk audits, tracking non-invoiced work orders on a weekly basis, daily/weekly/monthly reporting, and ad-hoc projects as required. The individual contributor will routinely communicate with customers regarding invoice discrepancies, payment status, account balances, disputes, and other accounts receivable matters. This role reports to the Accounts Receivable Manager and regularly interacts with Operations, Shipping, Planning, Production Support, Contract Administrators, and other internal teams to support cash application, collections, account reconciliation, dispute resolution, and customer account maintenance. The position also supports timely monitoring of outstanding non-invoiced shippers for the Aftermarket, follows up on past-due accounts, research payment discrepancies, and helps ensure compliance with company accounting policies and internal controls.
ESSENTIAL FUNCTIONS:
Assist on Accounts Receivable collections. Working with contract administrators, customers, and entire AR team to ensure proper collection efforts. Contact customers via email and TEAMS phone calls to collect past-due balances. Prioritize collection activities based on aging, risk, and account history. Monitor promises to pay and follow up to ensure commitments are met. Review A/R aging reports daily/weekly and take action on delinquent accounts and keeps notes on collection attempts. Assist with credit holds/releases and escalation recommendations. Investigate short pays, deductions, chargebacks, and invoice disputes. Coordinate with Sales, Customer Service, Contracts, Operations, and Key Account Managers to resolve issues quickly. Ensure supporting documentation is gathered and communicated to customers (PODs, invoices, statements, etc.).Provide regular updates on collection efforts, high-risk accounts, and expected cash receipts. Monthly Dock Walk audits – Perform monthly dock walk audits on the last business day of each month. Verify all shipping boxes with corresponding shippers against the non-invoiced shippers list, and conduct necessary follow-up with the Shipping Department for any boxes not reflected on the list. Also to verify shippers shipped out but not invoiced in the same month. This position may be assigned additional responsibilities, including preparation of journal entries and reports, as the employee demonstrates the necessary knowledge, skills, and proficiency to perform those tasks effectively Support Accounts Receivable collection activities by working with contract administrators, customers, and the A/R team to ensure timely and effective collection efforts. Contact customers regarding past-due balances, payment status, invoice questions, and account follow-up. Review A/R aging reports on a daily/weekly basis, identify delinquent accounts, and take appropriate collection action. Prioritize collection activities based on account aging, payment risk, customer history, and business impact. Maintain accurate notes and documentation of collection attempts, customer communications, payment commitments, and follow-up actions. Monitor promises to pay and follow up as needed to ensure customer commitments are met. Investigate and assist in resolving short payments, deductions, chargebacks, unapplied payments, and invoice disputes. Coordinate with Sales, Customer Service, Contracts, Operations, Shipping, and Key Account Managers to resolve billing, shipping, documentation, or payment issues in a timely manner. Gather and provide supporting documentation to customers as needed, including invoices, statements, proof of delivery, shipping documents, and other account support. Credit hold/release reviews as necessary and provide escalation recommendations for high-risk or past-due accounts. Provide regular updates to management regarding collection efforts, high-risk accounts, dispute status, and expected cash receipts. Perform monthly dock walk audits on the last business day of each month. May be assigned additional responsibilities, including preparation of journal entries, account reconciliations, reports, and other accounting support tasks, as the employee demonstrates the necessary knowledge, skills, and proficiency to perform those duties effectively. ESSENTIAL REQUIREMENTSBachelor’s degree preferred, ideally in Accounting, Finance, or a related field Minimum 2 years of relevant accounts receivable or accounting experience. Proficient in Microsoft Excel (required): pivot tables, VLOOKUP/XLOOKUP, INDEX/MATCH, basic formulas. Experience with ERP or billing systems and order-to-cash processes. Strong attention to detail and accuracy in data entry and reconciliation. Ability to work overtime as business needs require. Reliable, punctual, and able to meet strict deadlines in a fast‑paced environment. Good written and verbal communication skills; comfortable interacting with internal teams (Operations, Shipping, Sales) and external customers Ability to prioritize workload, manage multiple tasks, and elevate issues as appropriate. Demonstrated problem‑solving skills and ability to follow documented procedures. Experience with Microsoft Power BI or other reporting tools. Prior experience in a manufacturing, distribution, or government‑contracting environment a plus. SCHEDULING REQUIREMENTSAbility to work during month-end close, including at minimum the first three business days of each month. Overtime may be required based on business needs, deadlines, and reporting requirements. Must be able to adjust schedule as needed to support month-end close activities and time-sensitive accounting tasks. Pay, Benefits, Work Schedule
Competitive Compensation
Pay Range: $22.95/hr to $38.25/hrParticipation in Annual Incentive Program
Benefit & Retirement Plans
Parker offers competitive benefit programs, including: Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.401(k) Plan with company matching contributions at 100% of the first 5% of pay. Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay. Career development and tuition reimbursement. Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you. Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates. Paid Time Off and Company-Paid Holidays. Equal Employment Opportunity
Additional Comments:
The essential functions have been provided as example of the type of work performed by employees assigned to this job classification. The company reserves the right to modify the work assignments and/or to make reasonable accommodations so that qualified employees can perform the essential functions. The job description is not intended to be an inclusive list of duties and responsibilities. It is intended to describe the general nature of the position. Parker is an Equal Opportunity and Affi nce Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, sexual orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
