Sales Support Representative The primary function of the Sales Support Representative is to assist and support the Company's outside sales force by supplying quotes, pricing and stock, entering orders/reserves by working tickets and answering incoming phone calls.
Essential Duties and Responsibilities:- Attend two mandatory, nationally hosted sales meetings per year (typically, in February & August). During these meetings, one Sales Support Representative rotates responsibility for working in the office.
- Assist at the national sales meeting line showings (standing and folding), handing out story of the lines, distributing reports and materials needed in the zone meetings during this time.
- Answering incoming calls from reps and transferred customers from Customer Service to assist with requests, such as orders, reserves, memos, price, stock, mill inquiries, claims, lookups, quotes, and more.
- Work ticket system submitted to department by processing memo orders, maintenance orders, file claims, perform mill checks, process CFA's, check and approve pricing, image FR certificates, etc.
- Assist specialty customers assigned by manager to process orders and respond directly to their emails.
- Be familiarized with our selling products and the appropriate teams.
- Correspond with customers and OSRs who email directly.
- Make sample kits for sales reps as requested by OSR or management
- Process outside sales representative's memos in Customer Relationship Management system
- Assist other employees with special projects as needed.
Qualifications:- High School education or equivalent
- Must work well with others
- Must be able to multitask
- Must be able to work in a noisy area independently
- Process knowledge of Word, Excel, and Microsoft Outlook
- Internet navigation
- Data entry and 10-key experience is helpful
- Must possess strong typing skills
- Good communication skills oral and written
Physical Requirements:
The essential functions of this position include, but are not limited to the following:
- In terms of an 8-hour workday, this position requires:6 hours sitting2 hours standing
- Activity: This following shows the actual time spent on each activity for this position.
- Bending/Twisting Up to 2 hours
- Reaching Up to 4 hoursLifting Up to 2 hours
- Pushing/Pulling - 0 hours
- Speaking 4 to 6 hours
- Writing 2 to 4 hours
- Typing or CRT Inputting 2 to 4 hours
- Filing Up to 2 hours
- Climbing Up to 2 hours
- Reading 4 to 6 hours
- Driving 4 to 6 hoursThe following activities are essential in your job function.
- Hearing 6 to 8 hours
- Seeing 6 to 8 hoursLifting is essential in your job function.
- Up to 40 lbs. Up to 2 hours
- Repetitive foot movement such as operating foot controls.
- Both feet Walking between buildings
- Your job requires you to use your hands for repetitive action.
- Simple Grasping Up to 2 hours
- Firm Grasping Up to 2 hours
- Fine Dexterity Up to 2 hours
- In your job, you may be around the following working conditions.
- Exposure to dust, fumes and/or gases 2 to 4 hours
- Exposure to noise 2 to 4 hoursThe specific statements shown in each section of this description are not intended to be inclusive. They represent typical elements and criteria considered necessary to successfully perform the job.
