Shift Supervisor

vaultNew York, NYMid L4

$19 - $22

First-Line Supervisors of Retail Sales Workers First-Line Supervisors of Food Preparation and Serving Workers First-Line Supervisors of Personal Service Workers

Tobacco, Electronic Cigarette, and Other Smoking Supplies Retailers All Other Miscellaneous Retailers Convenience Retailers

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Join The Vaulta tightknit, communityfocused cannabis dispensary where every team member directly shapes an exceptional customer experience. As a Shift Supervisor youll lead friendly, superknowledgeable associates on the floor, ensuring every customer leaves educated and satisfied. Youll run shifts with positivity and professionalism, balance customer service with strict compliance, and help create unique customer journeys that build longterm community trust.

Core responsibilities include:

Lead and support the retail team during assigned shifts (opening, peak, and closing duties)
Deliver and model highquality customer service and product education
Ensure full compliance with state/local cannabis regulations (age verification, product handling, METRC/seedtosale procedures as required)
Manage POS transactions and cash handling, reconcile tills, and complete shift reports
Assist with inventory counts, restocking, and loss prevention
Coach, train, and provide realtime feedback to associates; escalate performance or operational issues to management
Maintain store presentation, merchandising, and a safe, welcoming environment for customers and staff Salary

$19 - $22 USD per hour

Required Skills:

Must be at least 21 years old
Minimum 1 year of retail or hospitality supervisory/leadership experience (cannabis experience preferred)
Strong customer service orientation with proven ability to handle highvolume, customerfacing interactions
Clear, professional verbal and written communication skills
Accurate cash handling and POS system experience
Basic math and inventory reconciliation skills
Knowledge of (or ability to quickly learn) state/local cannabis compliance and ID verification procedures
Reliable, flexible availability including nights, weekends, and holidays
Ability to deescalate customer issues and handle difficult situations calmly
Ability to lift and move product boxes (up to 4050 lbs) and be on your feet for extended periods
Authorization to work in this jurisdiction and pass background checks as required by law

Desired Skills:

Prior experience in cannabis retail, including familiarity with METRC or other seedtosale systems
Experience training or mentoring frontline staff
Familiarity with merchandising, SKU organization, and FIFO inventory practices
Comfort using scheduling tools and basic spreadsheets (Excel or Google Sheets)
Bilingual ability (Spanish or other community languages)
Certification in First Aid/CPR or OSHA training
Passion for community engagement and local outreach initiatives
Salesdriven mindset with ability to meet shift goals and promote promotions or loyalty programs About The Vault

The Vault is a small, community-focused cannabis dispensary (0-50 employees) known for friendly customer service and a super-knowledgeable team. We prioritize local engagement and curate thoughtful experiences for every guest, making our shop a trusted neighborhood resource. As a close-knit crew, your contributions directly improve community wellness and customer satisfaction. Join The Vault to learn from industry experts, deepen your cannabis expertise, and grow in a supportive, hands-on environment. If youre passionate about people, service, and making a meaningful local impact, youll thrive here. Equal opportunity employer The Vault is an Equal Opportunity Employer. recblid 50yh8djb4213ys3ajce7zy9kgsh2mr

Matching similar jobs

Level

Mid L4

Salary

$19 - $22

Location

New York, NY

Occupation

First-Line Supervisors of Retail Sales Workers

Industry

Tobacco, Electronic Cigarette, and Other Smoking Supplies Retailers

Posted

4 days ago

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