Member Service Advocate/Collections Credit Union seeking a Member Service Advocate/Collections on a long-term, temporary basis to support reducing the account delinquencies.
Job Duties:- Contact members regarding delinquent accounts by phone and mail, taking appropriate action to bring accounts current
- Focus on inbound/outbound collection efforts with minimal administrative duties
- Assist members in understanding available repayment options and providing clear explanation of terms
- Offer guidance on next steps when members express financial hardship
- Handle escalated delinquency stage accounts and take appropriate de-escalation techniques during challenging conversations
- Negotiate account resolutions, approve higher payment arrangements and more flexible terms
- Support other team members on how to handle escalated conversations
- Analyze financial situations of delinquent borrowers and make recommendations
- Maintain accurate files and reports of all collections activity
- Inform management of trends in loan underwriting contributing to delinquent/charged-off loans
- Timely completes all required compliance/operations training
- Ensures more detailed and comprehensive documentation on higher-risk accounts
Required Skills:- 1-3 years of experience in loan collections, financial services
- Strong customer service
- Comfortable handling sensitive/confidential conversations with care and discretion
- Remain patient and empathetic when members are stressed or frustrated
- HoursMonday to Friday/ 8:30 am to 5:30 pmSalary$17.50/hour to $21.50/hour
It is the policy of Permian Personnel, Inc. to provide equal employment opportunities to all applicants and employees without regard to any legally protected status such as race, color, religion, gender, national origin, age, disability or veteran status.
