M Sphere Representative

Job Summary: We are looking for an experienced M Sphere Representative to join our team at Miccosukee Casino & Resort. As a valued team member, we are committed to delivering a memorable, impressive, caring, committed and original experience for our guests, our team members, and community. We uphold this commitment by providing a safe and enjoyable workplace where YOU are our number one priority. It is the MICCO way. Miccosukee Casino & Resort is expanding, with completed projects including a new Smoking Room & Bar, a High Limit Slots area, and a VIP Lounge, all designed to enhance the guest experience. Future plans include a lazy river and water park, an over 2,000 capacity entertainment venue, and renovated hotel rooms to become a top South Florida destination. We are proud to be recognized for both our workplace culture and guest experience. Miccosukee Casino & Resort has been awarded the 2023 Miami-Dade Favorites Gold Award for Best Casino, named Miami New Times' Best of Miami Winner in 2024, and recognized as a USA Today Top Workplace in both 2024 and 2025. We are seeking passionate, service-oriented individuals to join our exceptional team. If you're ready to grow with us while enjoying competitive compensation, great benefits, and a fun work environment, we look forward to meeting you!

Qualifications: Must be at least 18 years of age or older. Fluency in English (verbal and written) is required. Fluency in Spanish is preferred. Minimum of one (1) year experience in a guest service environment is required. Communication and computer skills are a must. Basic math skills required. Employee will frequently utilize addition, subtraction, multiplication and division using whole numbers, common fractions and decimals. Must have a High school diploma or equivalent Ability to obtain and maintain a Tribal Gaming License Must be able to frequently move freely about the property, maintain manual dexterity to operate job related equipment, such as telephones, copiers, etc., withstand various activities such as frequent walking, sitting for long periods and withstand prolonged standing, stretching, bending and kneeling without restriction Be able to work indoors and be exposed to various environmental contaminants including smoke Ability to lift or carry a minimum of 20 pounds unassisted in the performance of specific tasks assigned Must be able to work with others, communicate well, receive direction, and provide feedback when needed to achieve department goals and objectives Must maintain a positive attitude toward work and interface with guests in a congenial and polite manner Must be able to address stressful situations with clients with dignity and the utmost tact and politeness Must be able to touch and handle supplies in a safe and non-hazardous manner, maintaining proper hygiene, cleanliness, and disposal methods. Members are expected to conduct and carry themselves in a professional manner at all times and to observe the Company's standards, work requirements and rules of conduct.

Responsibilities: The M Sphere Representative is the front line for the Miccosukee One experience. They are responsible for providing consistent, thorough information to all guests, ensuring accurate data is input and maintained within the Player Tracking System, promoting property amenities and promotions, and encouraging repeat business by providing outstanding service. Players Club Representatives must answer all questions about the property in a positive and complimentary manner. Adhere to the Miccosukee Service Expectations and ensure team compliance Provide excellent guest service to both internal and external guests. Actively supports the company culture of creating a fun and entertaining experience for internal and external guests. Maintains a working knowledge of the Company's property, as well as special events on and near property, in order to advise guests of same, whenever possible. Responds to guests' requests, complaints or inquiries courteously and promptly. Possess a working knowledge of area, packages, special features, hours of operation and all outlets of the casino. Assist Marketing Department during outside promotional events such as festivals, trade shows and conventions. Provide information to guests about the Miccosukee One program, promotions, food operations and events for multiple properties. Must be able to accept and respond to constructive criticism for the betterment of the company and company expectations. Prioritize, organize and handle multiple tasks simultaneously. Work as a team member to ensure a smooth operation. Ensures compliance with all company rules and regulations Must be able to answer general questions about the enterprise via telephone or in person, and be able to direct guests to the different areas of the enterprise. Responsible for creation and maintenance of player accounts by following the system and departmental guidelines. Responsible for informing guests and team members of promotional details and timelines, building excitement and encouraging participation. Responsible for issuance of Vouchers, Tickets and Coupons related to approved promotions by following the approved guidelines. Support the department in conducting all in-house marketing promotions such as monthly giveaways and any sponsorship related events. Ensures that at all times, the working area is well organized and clean. Consistent and regular attendance is an essential function of this job Performs other related duties as assigned The Casino & Resort will function seven days a week, 24 hours a day. We may find it necessary to re-schedule shifts according to our business volume. You must be willing and available to fulfill these demands While performing the duties of this job, the team member will be regularly required to walk, stand and sit. The associate will occasionally be required to climb and use balance. Additionally, the team member will frequently be asked to use hands and arms carry and lift items. Specific vision abilities required to perform this job include close vision and distance vision. While performing the duties of this job, the team member may experience temperature fluctuations and moderate to high levels of noise. This is a smoking environment.