Guide patients in selecting frames and lenses that align with their prescription, lifestyle, and preferences
Clearly explain doctor recommendations and lens options, including features and benefits
Educate patients on proper eyewear care and usage
Order Processing and Follow-UpAccurately enter and manage spectacle orders
Verify insurance eligibility and calculate patient co-pays
Monitor order status to ensure timely delivery
Notify patients when orders are ready and coordinate dispensing
Conduct follow-up outreach to ensure patient satisfaction and successful adaptation
Adjustments and Troubleshooting Perform fittings, adjustments, and minor repairs
Address and resolve patient concerns related to eyewear
Operations and Merchandising Maintain accurate inventory of frames, lenses, and optical supplies
Create and maintain organized, visually appealing displays
Support efficient patient flow and communicate delays when necessary
Team Support Collaborate with providers and team members to ensure a seamless patient experience
Take on additional responsibilities as needed to support the practice
What We're Looking ForStrong communication skills and a patient-first mindset
A commitment to delivering excellent customer service
Attention to detail and accuracy in administrative tasks
Ability to build trust and long-term relationships with patients
Interest in both healthcare and retail environments
What We Offer:
Competitive hourly pay based on experience
Paid time off and paid holidays starting in your first year
Vision benefits and 401(k)
Company-paid certification program with opportunities for career growth and increased earnings
A professional, team-oriented work environment
Work Environment and Physical Requirements This role is based in a professional medical office setting and involves a mix of standing, walking, and hands-on tasks. The position requires strong visual attention to detail, manual dexterity, and the ability to lift light materials (generally up to 15 pounds).
Why Join Us:
You play a key role in how patients see the world- literally and figuratively. From helping them feel confident in their eyewear to ensuring they receive the highest level of care, your work has a lasting impact every day.
Qualifications:
EducationRequiredHigh School or better.
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
