Provider Specialist We are seeking a dedicated Provider Specialist to join Infocrossing INC's BPS-IHS division, where you will serve as a vital liaison supporting MO HealthNet participants. This role involves handling a diverse range of participant inquiries and service requests, ensuring that all communications are met with professionalism and accuracy. You will be entrusted with upholding the organization's commitment to superior service standards by delivering detailed, timely assistance via phone and written correspondence. As a key member of our team, you will operate in a dynamic, fast-paced environment that calls for agile problem solving, effective interpersonal communication, and high attention to detail. Your daily responsibilities will include collaborating with healthcare providers and internal teams to streamline issue resolution, update and maintain participant records, and ensure compliance with MO HealthNet policies and regulatory requirements. This position is ideal for individuals with a strong foundation in customer service combined with relevant experience in healthcare or social services sectors. We seek motivated professionals who thrive in team-centered settings and embrace continuous learning to contribute to collective success. Deliver prompt, accurate responses to participant queries across multiple communication platforms, enhancing participant satisfaction and trust. Maintain comprehensive and precise documentation of all participant interactions to facilitate continuity and quality of service. Work collaboratively with cross-functional teams, including healthcare providers and external agencies, to resolve complex participant issues effectively. Stay informed and compliant with current MO HealthNet guidelines and policies, escalating concerns appropriately and helping to implement process improvements. Engage actively in ongoing professional development activities to keep abreast of industry trends, standards, and best practices. The successful Provider Specialist will exhibit the following core competencies and qualifications: Client Centricity: Demonstrates genuine passion for understanding and meeting participant needs with empathy and respect. Passion for Results: Exhibits a results-driven mindset with focus on delivering high-quality outcomes in every interaction. Execution Excellence: Ensures accurate and timely execution of tasks, maintaining high standards of professionalism. Collaborative Working: Works effectively with multiple teams and stakeholders fostering a cooperative and positive environment. Learning Agility: Shows eagerness and ability to quickly learn new information, policies, and systems relevant to the role. Problem Solving and Decision Making: Applies critical thinking to troubleshoot challenges and make informed decisions independently or collaboratively. Effective Communication: Communicates clearly and respectfully in both verbal and written forms, ensuring understanding across diverse audiences. Additional preferred qualifications include a minimum of two years of experience in telephone customer service and at least two years in healthcare, public health, managed care, or human services. Familiarity with MO HealthNet policies and related systems is an asset. Candidates should possess strong organizational skills, adaptability to fluctuating workloads, and a commitment to fostering an inclusive work environment. The expected pay range for this position is $18 to $19 per hour, reflective of experience and qualifications. As a valued member of the Infocrossing INC team and under Wipro's benefits umbrella, you will have access to comprehensive benefits including medical and dental insurance plans, disability insurance, generous paid time off policies, and opportunities for professional growth through training and skills development programs. Infocrossing INC operates within the Business Process Services (BPS) sector, specifically focusing on Integrated Health Services (IHS) through the BPS-IHS division. Our mission is to deliver exceptional service and operational excellence to healthcare participants, particularly those supported by MO HealthNet. We pride ourselves on fostering an environment where innovation, collaboration, and continuous improvement drive success. Joining our team means becoming part of a broader vision to improve healthcare experiences and outcomes through dedicated participant support. We invite all interested candidates to apply online through our dedicated recruitment portal. The application process will include screening based on qualifications and competencies, followed by interviews to assess alignment with role requirements and company values. Infocrossing INC and Wipro are equal opportunity employers committed to creating a diverse and inclusive workforce. We actively encourage applications from candidates of all backgrounds, including those with disabilities, veterans, and individuals from underrepresented groups. Reasonable accommodations during the hiring process are available upon request.
