Central Investment Center - Registered Client Service Associate

Job Summary: Provides sales support and administrative duties for the Financial Advisors of Central Investment Center.

Essential Job Duties and Responsibilities: Assist all CIC Financial Advisors with daily sales support. Act as a liaison between the Financial Advisors and their clients while following FINRA guidelines as a registered sales assistant. Answer incoming calls and provide telephone support for CIC Financial Advisors, schedule appointments, and prepare materials for client meetings. Opens CIC office to the public which may include disarming the alarm and turning on lights. Prepare and complete client paperwork and follow up tasks to support the Financial Advisors. Assist with processing of business as levels dictate, including entering trades as instructed by a client or a registered representative on behalf of a client. Conduct proactive outreach to clients and Financial Advisors on time sensitive activities (e.g. RMDs, Clients' quarterly and annual reviews).Spend time with clients on the phone, via virtual visits, and in person to ensure client service level needs are met. Set client financial review meetings based on client service level agreement & prepare follow up meetings based on needs. Processes client requests for IRA and Preferred account distributions, including placing trades, where appropriate. Assume ownership of inquiries and requests; communicate with internal departments to ensure client's expectations for timely service delivery are met. Handle mail and respond to email as it relates to the processing of client requests. Maintain compliance of operations as applicable to company, state and federal rules and regulations. Submit marketing items for approval and maintain records of marketing pieces. Maintains organization of office and filing. Maintain client communication notes in CRM while following internal standards in a timely manner. Use the Raymond James back office support system for client accounts. Assist with obtaining new account numbers. Provide backup for making daily deposits and input details on the Raymond James system, balancing both records. Log daily account information, copy and fax to Raymond James for processing. Log incoming checks, copy and overnight mail to Raymond James for processing. Maintain tickler file to submit requests in a timely manner and day-to-day follow through on requests. Educate clients on account services, capabilities, and new technology. Complete required corporate training on new technologies and follow implementation guidelines. Perform general administrative services and other duties as assigned.