Assistant Director Of Front Office

ABOUT THE ROLE: We are searching for a seasoned and service-driven Assistant Director of Front Office for a luxury lifestyle hotel in Miami. This is a senior operational leadership role responsible for ensuring the excellence of the entire guest experience and the Front Office division's financial and operational performance. The right candidate is a thought leader with a genuine gift for service, strong instincts for leadership, and a passion for creating meaningful guest interactions.

WHAT YOU'LL DO: Support the Director of Front Office in leading all Front Office operations to the highest luxury service standards Champion the guest experience across all touchpoints, ensuring every interaction is thoughtful, personalised, and memorable Lead, develop, and inspire the Front Office team through coaching, performance management, and ongoing development Uphold brand standards across all guest-facing areas and take ownership of service recovery when needed Drive financial performance through effective management of labour, room revenue optimisation, and departmental KPIs Oversee the 24-hour operation, ensuring seamless communication and continuity across all shifts Collaborate closely with Housekeeping, Reservations, and F&B; teams to deliver a cohesive guest experience Monitor guest feedback, identify trends, and implement improvements to continually elevate satisfaction scores WHAT YOU BRING Minimum 4 years of progressive Front Office or Rooms Division leadership experience in a luxury hotel environment Deep expertise in hotel rooms division operations with a proven track record in guest satisfaction and team engagement Strong commercial acumen, including experience with revenue management, budgeting, and financial reporting Excellent communication and interpersonal skills, both verbal and written Flexible and comfortable leading in a 24-hour operational environment Post-secondary diploma or degree in Hospitality Management or a related field is a plus Valid US work authorization required - visa sponsorship is not available WHAT'S OFFERED USD $90,000 - $95,000 per year Relocation assistance available for qualifying US-based candidates Comprehensive benefits package Learning and development opportunities with career growth potential A leadership role at a prominent luxury lifestyle hotel in Miami