DFC Collateral Administrator IDriveway Finance Corporation (DFC) is a modern automotive lender and part of the Lithia & Driveway (LAD) family, one of the largest automotive retailers in North America and where we exemplify "Auto Done Easy". DFC provides flexible, customer-focused financing solutions that support both retail and commercial clients. Our innovative approach combines technology with personalized service to simplify the vehicle financing experience. At DFC, we're driving the future of auto finance!
Location: Medford, OR
Compensation Range:
$18/hr - $24.05/hr with a typical starting range of $18/hr - $20/hr. Actual pay offered may vary depending on skills, experience, job-related knowledge, and physical location. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
What You'll Do:- Complete repossession assignment checklists prior to vehicle assignment to ensure readiness and compliance.
- Process impound checklists and coordinate with the Collateral Management team to determine appropriate repossession actions.
- Update the DFC loan management system with accurate and complete recovery information to maintain data integrity.
- Review and process required repossession notices and letters for customer notification in a timely manner.
- Conduct customer SCRA searches throughout the recovery and remarketing process to ensure regulatory compliance.
- Review, save, and upload documentation from third-party systems into the DFC loan management system for audit readiness.
- Process service contract cancellations accurately to ensure proper account adjustments.
- Complete weekly and monthly reporting related to repossessed vehicles to support management oversight
- What You'll Bring
- Communication skills
- Microsoft Office applications, including Excel, Word, and Windows-based systems.
- Multi-tasking skills
- EducationHigh School Diploma or equivalent required
- ExperiencePrevious customer service experience
- Experience with outbound calls or collections
- Physical Demands
- The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of the job.*Up to 1/3 of time: standing, walking, lifting up to 25 pounds
- Up to 2/3 of time: sitting, kneeling, reaching, talking, hearing
- Reasonable accommodations may be made to enable individuals to perform the essential functions.
Total Rewards:- Competitive pay
- Medical, Dental and Vision PlansPaid HolidaysPTO: 80 hours front-loaded on day 1Short and Long-Term Disability
- Paid Life Insurance 401(k) Retirement Plan
- Employee Stock Purchase PlanLithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug-free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Reasonable accommodations may be made to enable individuals to perform the essential functions.
