Unified Communications Support Specialist

Key Responsibilities: Multi-Site On-Site Support: Act as the dedicated local touchpoint for Cisco IP phones, voice gateways, and legacy telecom hardware across multiple hospital campuses and outpatient clinic locations. Level 1 Cisco UC Management: Handle basic administrative tasks within Cisco Unified Communications Manager (CUCM) and Unity Connection, including user provisioning, password resets, basic MACDs (Moves, Adds, Changes, Deletions), and endpoint registration. Rapid Incident Response: Own and resolve voice-related Helpdesk tickets at the point of care, minimizing downtime for clinical and administrative staff. Remote Team Collaboration: Serve as the physical "hands-and-feet" extension for remote Senior Engineers during complex system diagnostics, localized hardware failures, infrastructure upgrades, or packet captures. Hardware Lifecycle & Patching: Manage local hardware inventories, handle physical staging and deployment, and manage physical infrastructure connections (data closet patching, cross-connects).Documentation: Maintain accurate on-site inventory records of voice equipment and update local documentation or rack diagrams as changes occur. Required Qualifications & Skills

Experience: 2 to 4 years of enterprise IT support, desktop support, or telecom experience, with a heavy preference for fast-paced, multi-site healthcare or hospital environments. Technical Familiarity: Practical, foundational knowledge of Cisco Collaboration solutions (CUCM, Unity Connection, Cisco IP endpoints, and general VoIP principles).On-Site Mobility: Must possess the ability and willingness to travel locally between main hospital facilities and community-based TJH clinics as operational needs and ticketing demands dictate. Hands-on Technical Aptitude: Comfortable working inside network closets, handling physical network cabling (Cat5e/6), and standard telecom hardware. Strong Communication: Exceptional interpersonal skills to interface directly and professionally with clinical staff, combined with the ability to relay technical details clearly to remote senior engineers. Problem-Solving: A resourceful, autonomous mindset with the ability to follow technical documentation and execute remote instructions during critical troubleshooting windows.