The Field Services Support Engineer is responsible for providing end-to-end support for desktop systems, endpoint devices, and IT infrastructure to ensure high system availability and performance aligned with business requirements.
Key Responsibilities: Provide technical support for desktops, laptops, and endpoint devices.
Install, configure, and maintain desktop systems, peripherals, and software.
Deliver hands & feet support for hardware, software, and network activities.
Perform preventive maintenance and troubleshoot system issues.
Manage and update support tickets with progress and resolution details.
Set up and test desktop peripherals like monitors, printers, and accessories.
Execute system changes as per organizational policies.
Conduct remote troubleshooting using standard tools.
Maintain technical documentation and coordinate with IT teams.
Handling Onboarding, Offboarding, Laptop upgrade, Laptop replacement tickets in ServiceNow.
Creating shipping label for both Onboarding and Offboarding, To drop laptop in UPS to user.
Technical Skills
Hardware & Networking
Identify IT assets and endpoint devices.
Install and configure desktops, laptops, and peripherals.
Troubleshoot hardware issues and connectivity problems.
Windows Operating Systems
Install and troubleshoot Windows OS (7/10/11).
Manage application installations and domain configurations.
Perform disk management and system monitoring.
Configure and troubleshoot email clients.
Resolve connectivity and synchronization issues.
Troubleshoot printers and coordinate with vendors.
Understand backup tools and resolve backup issues.
Support AV and conferencing systems.
Install antivirus and apply patches as required.
