Water Damage Restoration Technician Cleans and restores damage to residences due to water and/or mold. Conducts detailed inspections, independently determines, and executes mitigation plan. Upon assignment, may act as the field adjuster on behalf of the Claims department.
Responsibilities:- Communicates with co-workers, management, clients, vendors, and others in a courteous and professional manner
- Participates in special projects as assigned
- Maintains the integrity of the company and products offered by complying with federal and state regulations as well as company policies and procedures
- Conducts initial onsite inspection to determine extent and scope of damage
- Identifies hazards and source of damage; evaluates flooring and structure materials and/or contents and documents pre-existing conditions
- Takes and labels photos; measures and sketches affected rooms
- Determines best restoration process and establish drying goals
- Removes excess water by mopping and/or extraction
- Sets air movers, dehumidifiers and/or specialty equipment. Monitors and documents temperature and humidity readings
As needed, pulls baseboards, drywall, insulation, carpet/carpet pad, flooring, cabinetry, etc.
As needed, set-up containment areas and hepa-vacuums affected areas. Treats areas with anti-microbial, as needed
Schedules follow-up and clearance tests
Obtains Customer Service Report and Certificate of Satisfaction upon completion of job
Completes and submits in a timely manner all required paperwork
Supports workload surges and/or Catastrophe operations as needed to include working significant overtime during designated CATsQualifications:
High School Diploma or equivalent and an active Driver's License with clear driving record are required 6 months relevant experience. Experience in restoration or construction preferredWRT, ASD, AMRT certification a strong plus
Ability to climb, kneel, and crawl required; may worked in confined spaces. Ability to lift and move items up to 30lbs alone; more with assistance from a partner
Basic computer proficiency; comfortable working with internet-based tools
Demonstrated customer service focus / superior customer service skills
Excellent communication skills and ability to interact on a professional level with internal and external personnel
Results driven with strong problem solving and analytical skills
Ability to work in a fast-paced environment; and manages changing priorities effectively
Detail-oriented and exceptionally organized
Collaborative partner: ability to contribute to a positive work environment
Must be available on call and weekends
This position is based within an assigned region; travel throughout the region is required with occasional travel to locations beyond the assigned region.
Company paid pre-employment drug test and health screening required
Home Base for this position would be 6 Cedarhill Park Drive. Plymouth, MA 02360
