Senior SMB Digital Success Lead
virtual vocationsNew York, NY
Senior SMB Digital Success Lead
virtual vocationsNew York, NYManager L7
Personal Service Managers, All OtherFirst-Line Supervisors of Personal Service WorkersGeneral and Operations Managers
Custom Computer Programming ServicesTelemarketing Bureaus and Other Contact CentersMedia Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers
APPLY NOWOwning the Commercial SMB business, the full-time Senior SMB Digital Success Lead will build a proactive success model for onboarding, retention, and expansion of SMB customers in a remote capacity.
Key responsibilities:
Manage all aspects of the Commercial SMB business, including accounts, cases, outreach, and retention
Develop and implement a success model that enhances onboarding and customer engagement through AI-assisted strategies
Lead the rollout of AI agents and the SMB app, collaborating with cross-functional teams to ensure effective adoption and supportRequired qualifications 3+ years of experience in customer success or a related customer-facing role with a focus on retention and expansion
Proven experience in building and managing AI agents and workflows
Strong skills in program ownership and process design, with the ability to create measurable outcomes
Experience working cross-functionally and influencing without direct authority
Preferred background in the commercial entertainment or FinTech sectors
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Level
Manager L7
Location
New York, NY
Occupation
Personal Service Managers, All Other
Industry
Custom Computer Programming Services
Posted
yesterday