Head of Call Center Ops & Inside Sales (LA)

A boutique recruitment agency is seeking a Call Center Operations Manager in Los Angeles. This role involves leading a team of 10 representatives to improve lead engagement and appointment setting. Responsibilities include defining performance KPIs, managing call operations, and enhancing operational infrastructure. An ideal candidate will have a strong leadership presence and experience in high-volume environments. Competitive salary ranges from $120,000 to $150,000 based on experience. This is an on-site position located at our Los Angeles office.