IT Support
robert halfSan Jose, CA
IT Support
Computer User Support SpecialistsComputer Network Support SpecialistsNetwork and Computer Systems Administrators
Overview:
In this contract IT Support Specialist role, you ensure reliable day-to-day technology operations for employees in California. You’ll deliver hands-on end-user support across devices, apps, and access management, while collaborating with internal IT teams to maintain a stable, secure environment. You’ll tackle Windows/macOS issues, Office 365 workloads, and hardware or network concerns, with an emphasis on rapid resolution and clear communication. Your work helps onboarding, security, and IT initiatives run smoothly, enabling teams to stay productive. This is a hands-on, problem-solving position in a fast-paced, service-oriented IT function.
Responsibilities:
Provide hands-on end-user support for Windows and macOS devices and related peripherals Diagnose and fix issues with Microsoft 365 apps (Outlook, Teams, OneDrive, SharePoint) to minimize work disruption Assist with user access management via Entra ID, Active Directory, and Okta (account setup, passwords, permissions) Support endpoint management tasks with Microsoft Intune (enrollment, config updates, software distribution, compliance) Investigate hardware, software, network, printers, and meeting room equipment problems Image, deploy, and troubleshoot laptops and devices for employee productivity Coordinate onboarding and offboarding IT tasks for timely setup and recovery of assets Contribute to patching, endpoint remediation, and security-related activities Manage service desk requests with proper documentation and escalate complex issues as needed Support operational IT initiatives like onboarding readiness and hardware refresh projects Key requirements detail-oriented ability to support end users across devices and platforms experience with Windows and macOS familiarity with Microsoft 365 tools (Outlook, Teams, OneDrive, SharePoint) experience with identity and access management tools (Entra ID, Active Directory, Okta) experience with Microsoft Intune and endpoint management troubleshooting hardware, network, printers, and room equipment experience with onboarding/offboarding processes ability to document and escalate issues to specialized teams customer service orientation strong communication problem-solving mindset Windows and macOS troubleshooting Microsoft 365 administration and usage Entra ID/Active Directory/Okta identity management
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Level
Junior L3
Location
San Jose, CA
Occupation
Computer User Support Specialists
Industry
Computer Systems Design Services
Posted
today