Inbound Call Center Rep - Oct-Jan, Full Benefits (55311)

Responsibilities: Manage a high volume of inbound phone calls and electronic customer requests. Process part orders, service requests, quotes, and product information inquiries. Assist customers with shipment tracking, backorders, order status updates, and purchase order confirmations. Respond to requests for documentation including W9s, SDS forms, proof of delivery, certificates of insurance, and vendor information. Maintain detailed customer records and documentation. Manage open orders, billing blocks, and customer service reports. Partner with departments including Sales, Service, Engineering, Logistics, Supply Chain, Marketing, and Legal. Deliver exceptional customer service while balancing customer needs and business requirements. Follow established procedures and customer service standards.

Qualifications: High School Diploma or GED required.0-2 years of customer service, call center, or customer support experience preferred. Strong computer and keyboarding skills. Ability to multitask while speaking with customers. Experience using Microsoft Outlook and Microsoft Office applications. Comfortable working with multiple systems and dual computer monitors. SAP, FSM ERP, or Cisco soft phone experience preferred.

What We're Looking For: Strong communication skills, both verbal and written. Excellent attendance and reliability. Customer-first mentality with strong problem-solving abilities. Ability to prioritize multiple tasks in a fast-paced environment. Strong attention to detail and documentation skills. Professionalism and accountability. Bilingual French Customer Service Representative (1 Opening)

Responsibilities: Provide customer service and order management support to customers throughout Canada, with a focus on French-speaking customers in Quebec. Support customers in both French and English via phone, email, and other communication channels. Process customer orders, quotations, returns, warranty requests, and service inquiries. Coordinate order fulfillment activities with Sales, Production, Logistics, Service, and Distribution teams. Maintain customer records and process documentation. Serve as a customer service subject matter expert for designated accounts and territories. Build strong relationships with customers, distributors, sales representatives, and service teams. Support continuous improvement initiatives focused on improving customer experience.

Qualifications: High School Diploma or GED required. Minimum of 2 years of customer service, customer contact, order entry, or order management experience. Fluency in both French and English, written and verbal. Proficiency with Microsoft Office applications. Experience with SAP or similar ERP systems preferred. Ability to effectively multitask across multiple systems and applications.

Pay Details: $21.50 to $25.00 per hour Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable. Equal Opportunity Employer/Veterans/Disabled Military connected talent encouraged to apply To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate toThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: The California Fair Chance ActLos Angeles City Fair Chance Ordinance Los Angeles County Fair Chance Ordinance for Employers San Francisco Fair Chance Ordinance Massachusetts Candidates Only: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.