Service Manager / Hot Tub Sales

Location: Kirkland / Greater Seattle Area

Company Overview: Seattle Hot Tub Company is a growing spa and hot tub retailer and service company serving customers throughout the greater Seattle area. We are known for providing high-quality products, dependable service, and exceptional customer care. As our business continues to grow, we are looking for an experienced Service Manager / Hot Tub Sales Professional to help oversee our service department while also assisting customers with spa and hot tub sales. This position is primarily focused on managing our service operations and is ideal for someone with experience managing a service department, technicians, or field-service operations. Experience in the hot tub, spa, pool, plumbing, HVAC, appliance, or similar service industry is highly preferred.

Job Summary: The Service Manager will oversee the day-to-day operation of our hot tub service department, including scheduling technicians, communicating with customers, managing service issues, coordinating warranty work and parts, and making sure service calls are completed efficiently and professionally. This person will also interact with customers in our showroom and assist with hot tub sales when needed. We are looking for someone who is organized, dependable, mechanically knowledgeable, comfortable dealing with customers, and capable of keeping a busy service department running smoothly.

Key Responsibilities: Manage the daily operation of the service department. Schedule and coordinate service technicians and service appointments. Manage technician workloads, routing, and follow-up on outstanding service calls. Communicate with customers regarding service appointments, repairs, estimates, and scheduling. Help diagnose spa and hot tub problems and determine appropriate next steps. Handle customer service concerns and help resolve more difficult service situations. Coordinate warranty claims, replacement parts, and technical support with manufacturers. Maintain accurate service records and ensure completed service calls are properly documented. Monitor parts and service inventory and help ensure technicians have the equipment and materials they need. Help establish and maintain high standards for workmanship, professionalism, and customer service. Develop a strong working knowledge of our spa and hot tub brands, equipment, and components. Assist customers in the showroom and help with hot tub sales when needed. Follow up with customers to ensure both service and sales experiences meet our standards. Help identify ways to improve service efficiency, customer satisfaction, and overall department performance.

Qualifications: Previous experience managing or supervising a service department, service technicians, or field-service operation is strongly preferred. Experience with hot tubs, spas, swimming pools, pool equipment, plumbing, HVAC, appliances, electrical/mechanical equipment, or a related service industry is highly desirable. Familiarity with pumps, heaters, plumbing, electrical components, controls, or water-care equipment is a plus. Strong organizational and scheduling skills. Excellent customer service and communication skills. Ability to manage multiple service issues and priorities at the same time. Comfortable handling difficult customer situations professionally. Mechanically inclined with strong problem-solving abilities. Previous sales experience is helpful, particularly with higher-ticket products. Comfortable speaking with customers both in person and over the phone. Professional appearance and demeanor. Self-motivated, dependable, and able to work independently. Valid Washington State driver's license, current insurance, and reliable transportation.

Compensation & Benefits: Competitive salary based on experience. Additional bonus and/or sales commission opportunities. Medical and dental insurance options. Paid vacation and sick leave. Employee discounts on spa and hot tub products. Stable, year-round position with opportunities for advancement as the company continues to grow. Why Join Seattle Hot Tub Company? This is a great opportunity for someone who enjoys managing people, solving problems, working with customers, and taking ownership of a service department. We are looking for someone who wants more than just another job. We want a long-term team member who can help us continue improving and growing our service operation while providing the level of customer care our company is known for. If you have experience managing service operations—particularly in the spa, hot tub, pool, or a related mechanical service industry—we would like to hear from you.