Riggs Washington DC sits on the iconic downtown corner of Penn Quarter's 9th and F Street in a historic building once home to Riggs National Bank. Each of the Hotel's 181 guest rooms offers a playful nod to the building's legacy. Riggs is home to the all-occasion European brasserie-inspired restaurant Café Riggs, as well as Silver Lyan - a subterranean bar from the internationally acclaimed Ryan Chetiyawardana, also known as Mr Lyan.
Core Essential Functions Answer reservation calls, emails, and online inquiries professionally.
Process new reservations, changes, and cancellations accurately.
Provide guests with information about rooms, rates, amenities, and hotel services.
Promote room upgrades and special offers when appropriate.
Coordinate guest requests with hotel departments to ensure a seamless stay.
Maintain accurate reservation records and guest profiles.
Resolve reservation-related guest concerns promptly and professionally.
Perform other duties as assigned.
Knowledge, Skills and Abilities:
Hotel Experience is not required - Fun and welcoming personality is a MUST
Ability to learn and maintain knowledge of current hotel and nearby events
A minimum of 1 -2 years hospitality experience is preferred but not required
Excellent communication skills; both verbal and written is a MUST
Possess poise, elegance and calm demeanor in all situations
Exceptional Organizational skills
Flexible schedule is required to meet the needs of the business
Compensation $24.00 per hour
Benefits Medical, Dental & Vision Insurance (for full-time employees)
6 complimentary nights a year at any Lore Group hotel
Lore Group Employee & Immediate Family Rates
Lore Group Friend and Family Rates
50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery
50% discount in Lore Group restaurants and bars
10 Days Vacation - Plus every year an extra day
Company Paid Life Insurance 1.5X annual salary
Employee Assistance Program
Referral Incentive
401K with 5% Match
Training and Development Programs
Additional perks via United Healthcare
Complimentary Employee Meals
Employee Recognition programs
Equal Employment Opportunity Lore Group does not discriminate against employees or applicants for employment based upon race, color, religion, sex, national origin, age, disability, personal appearance, sexual orientation, gender identity or expression, marital status, family responsibilities, genetic information, matriculation, or political affiliation. We will make any reasonable effort to ensure that all applicants and employees receive equal opportunity in personnel matters, including recruiting, selection, training, placement, promotion, wages and benefits, transfers, terminations, and working conditions.
