Chief of Staff to COO, Business Operations Lead

Hike Medical Opportunity You'll be the strategic and operational right hand to the founding team, reporting directly to the COO (Jerry Tang) — sitting at the intersection of planning, metrics-driven accountability, and large-scale execution. This role is for a strategy and operations athlete who moves fluidly between building the framework and getting their hands dirty to ship it. The role spans four critical functions: running the company's management cadence, driving performance culture through data and truth-telling, program-managing major operational rollouts, and owning select partnership relationships. If you've ever been the person in the room who sees the system everyone else is inside of — this is your seat. This role is perfect for someone who is: Energized by operational rigor and the challenge of scaling a hardware-meets-software business A systems thinker who can define KPIs, own dashboards, and run a weekly review cadence without being told toComfortable doing the analytical work themselves — not just managing others to do itWhat we're looking for:5–10 years total experience, with at least 2–3 years of direct exposure to manufacturing, supply chain, or industrial operations Has worked inside a company actively going through scale — not just a mature, stable operation Ideally has served as the right hand to a GM, COO, or CEO before — knows how to operate in that leverage role Fluency in unit economics, COGS structure, and contribution margin analysis Experience running S&OP or analogous cross-functional planning processes Understands factory economics: yield, throughput, capacity utilization, capex payback Proven ability to structure ambiguous problems into a rigorous framework and drive to a decision Experience designing and implementing leading and lagging indicator systems Strong executive presence — equally effective with operators on the floor and founders in the boardroom