Basalt Health is hiring a Technical Operations Lead to own the initial ticketing system, manage enterprise escalations, and coordinate incident communications. You will work with admissions coordinators, clinicians, and product teams to triage, reproduce issues, and drive fixes in a fast-paced, remote-first environment. Initially focused on support operations, the role expands to internal IT, security tooling, and SOC 2 evidence, with growth toward leading a team and owning the operations
