Concierge
alg seniorJacksonville, FL
Are you a friendly and professional individual with a passion for providing excellent customer service and creating a welcoming environment for seniors? Rosecastle at Deerwood is seeking a dedicated Conciergeto assist residents and visitors at Rosecastle at Deerwood, ensuring a high level of service and enhancing the overall experience for everyone in our community. Why Join Rosecastle at Deerwood?
At Rosecastle at Deerwood, we foster a culture of compassion, leadership, and growth—for our residents and our team. We offer: Competitive pay rates Comprehensive health, dental, and vision insurance Paid time off and holidays Ongoing professional development opportunities Company-paid life insurance Company-paid Employee Assistance Program
Essential Duties and Responsibilities: Resident & Visitor Services:
- Greet residents, families, and visitors warmly, providing assistance with inquiries, directions, and requests to ensure a positive experience.
- Concierge Support:
- Offer a variety of concierge services, including arranging transportation, coordinating reservations, and helping residents with special requests or errands.
- Communication Hub:
- Serve as a central point of contact for residents and staff, communicating important information about community events, activities, and announcements.
- Customer Service Excellence:
- Maintain a high level of customer service, ensuring that all residents feel valued, heard, and well-supported in their needs and requests.
- Administrative Tasks:
- Perform light administrative duties such as maintaining logs, scheduling appointments, and assisting with resident or visitor check-in/check-out procedures.
- Event Coordination:
- Assist in the coordination of community events and activities, ensuring residents are informed and engaged.
- Problem Resolution:
- Address any concerns or issues promptly and professionally, ensuring that problems are resolved quickly and to the satisfaction of residents and their families.
- Safety & Security:
- Assist with security procedures, including monitoring guest and visitor access, maintaining a safe environment, and reporting any concerns to management.
- Position needed Sundays and Mondays 9AM-6PM
Qualifications:
- High school diploma or equivalent (required)
- Previous customer service or concierge experience (preferred)
- Strong communication, interpersonal, and organizational skills
- Ability to manage multiple tasks simultaneously and prioritize effectively
- Compassion for and a desire to work with the elderly
- Professional appearance and demeanor
- Proficiency with office equipment and software, including Microsoft Office SuiteStrong problem-solving and conflict resolution skills
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Level
Junior L3
Location
Jacksonville, FL
Occupation
Concierges
Industry
Continuing Care Retirement Communities
Posted
2 days ago