Member Happiness Team Lead
clever benefitsDenver, CO
Member Happiness Team Lead
clever benefitsDenver, COMid L4
First-Line Supervisors of Production and Operating WorkersFirst-Line Supervisors of Office and Administrative Support WorkersTraining and Development Managers
Telemarketing Bureaus and Other Contact CentersCustom Computer Programming ServicesCivic and Social Organizations
APPLY NOW (opens in a new tab)Oversee daily operationsQuality assuranceEscalation triageOnboarding/ongoing trainingMaintain familiarity - current smart phone apps, services, networks, trendsNew product launches/workflow changes/brief the teamKnowledge Base, & Macros - priority levels, tagging logic, escalationsMaintain team scheduling rotation 365 Lead team mtgs - keep the team aligned/connectedRecurring cross-functional mtgs, translating updates into actionable guidancePoint of contact for other teams/select client contactsRequirementsSmart phoneZendeskCoaching SkillsHealth TechWritten/verbal communication skillsManage fast-paced environmentProblem-solvingPrivate remote networkBenefitsFTBenefitsPTO
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Level
Mid L4
Location
Denver, CO
Occupation
First-Line Supervisors of Production and Operating Workers
Industry
Telemarketing Bureaus and Other Contact Centers
Posted
today