Field Service Technician Performs multiple tasks associated with field installation, service, maintenance, troubleshoot and repair of surface wellhead systems.
Essential Functions:- Field Service, assembly, and repair of new, reman and customer property.
- Plans and coordinates activities with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational service difficulties per job specification.
- While on scheduled shift, the position requirement is to provide field service on a 24-hour on-call basis for existing and new customers.
- Job will be primarily based in their home-based workshop but will also include customer location visits including but not limited to, overtime and working for other divisions of the Company and/or extensive travel with extended stays at other Company locations.
- Works independently to install new products and conduct repairs of Vault Pressure Control equipment ensuring no rig lost time for our customers while controlling expenses and maintaining assets.
- Duties may require working in Shop when in training or not out of service jobs.
- Handles customer complaints in a professional manner
- Maintains effective communication with Company Representative on issues including job procedures and spare parts requirements.
- Records critical dimensions to ensure assembly will work and obtains and reviews product assembly/running procedures.
- Responsibly for shipping correct equipment and tooling to location for service jobs
- Prepares and submits Field Service Orders and other region required reports after each job is complete.
- Completes a Tally Book or other forms to communicate procedures, spare parts, critical dimensions and customer questions and complaints.
- Work in a safe manner in compliance with VPC EHS and quality processes and procedures.
- Complete shift reports and logs
- Must be able to climb up and climb down a ladder from work locations.
- Must be able to work in confined spaces.
- Must be able to lift up to 40 pounds.
- Ability to work 12 to 14-hour shifts, day and night on a rotating schedule and weekends as needed.
- Other duties as assigned by management.
Requirements:- Must have a minimum of 2 years field service tech experience.
- Must be authorized to work in the United StatesHigh school diploma or GEDDemonstrated good working knowledge of mechanical processes.
- Technical, vocational, or military training or related experience is a plus.
- Surface Wellhead installation and repair experience a plus but not required.
- At least one year mechanical, electronic and hydraulic related experience
- Current valid driver's license
- Demonstrated good customer service skills – communication skills, positive interpersonal and problem-solving skills.
- Demonstrated good organizational skills.
- Work Environment
- Regular exposure to moving mechanical components, airborne fumes, and particles.
- Exposure to heat, cold, wet and snow conditions
- Moderate noise levels
