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Experience/Skills/Requirements:
  • Bachelor's degree in computer science or a related field is ideal * 3-5 years of experience with Windows server administration * 3-5 years of experience in desktop/network/hardware and software support * Strong verbal and written communication skills with the ability to interact with a diverse group of executives, managers, staff, and vendors/contractors in a very detail-oriented professional organization with extremely high standards * Proven ability to interact in a positive and collaborative working environment with corporate, business, vendor/contractor, and technical resources * Experience with customer relations and personal service including customer needs assessment, professional customer engagement, efficient and effective resolution, and ensuring customer satisfaction * Willingness to learn from other team members and grow through experience * Experience with Windows server administration such as Microsoft Management Console (MMC), Server Manager, PowerShell, and Windows Services * Working knowledge of Active Directory domain and trusts * Experience with DNS and networking protocols * Experience with server virtualization such as VMWare and Hyper-V * Experience supporting Windows 11 users * Be familiar with and have working experience onboarding and offboarding users * Ability to maintain Microsoft applications on desktops and servers * Ability to maintain Office 365 and MS Office products such as Outlook email * Ability to deploy and support application installations * Meticulous planning and documentation of technical support operations * Knowledge of software licensing, maintenance, and hardware warranties * Working knowledge of invoices, renewals, purchase orders, and associated paperwork and processes * Good practical knowledge of Cybersecurity, Website Certificates, Antivirus software and Multi-Factor Authentication (MFA) * Ability to work independently and with groups, with limited supervision * Knowledge of Linux is a plus * Knowledge of firewall configurations, Cisco / Meraki equipment is a major plus.

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Level

Senior L5

Location

Evanston, IL

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

yesterday

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