Enterprise Application Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES: Lead the enterprise applications strategy and roadmap in partnership with the Director of Technology, aligning application investments with attorney productivity, client service, security, compliance, operational efficiency, and Firm business objectives. Manage the day-to-day operation, support, enhancement, and lifecycle of core enterprise platforms, including Microsoft 365, Exchange Online, Azure Virtual Desktop, Microsoft Intune/Endpoint Manager, SharePoint, iManage Work, financial systems, workflow platforms, desktop applications, and approved legal technology tools. Directly supervise, coach, and develop Enterprise Applications and Endpoint team members, fostering accountability, documentation discipline, service ownership, cross-training, and a collaborative support culture. Serve as a senior subject matter expert and escalation point for enterprise application issues, providing Tier 3 support and coordinating timely escalation to vendors, regional teams, or global support teams when required. Identify, prioritize, and deliver process automation opportunities across legal and business workflows using approved automation platforms, low-code or no-code tools, APIs, scripting, workflow engines, and integration services. Evaluate, pilot, implement, and govern responsible AI capabilities, including Microsoft 365 Copilot, Copilot Studio agents, prompt libraries, retrieval-based knowledge experiences, and AI-enabled legal or business applications. Partner with attorneys, practice groups, Knowledge Management, Training, Finance, Records, Information Governance, Security, and business services leaders to understand workflows, map requirements, define use cases, and implement practical solutions that improve adoption and reduce manual effort. Establish and maintain application governance practices, including change management, release planning, testing, documentation, access controls, licensing, support models, adoption plans, usage metrics, and retirement plans. Support responsible AI and data governance by coordinating with Security, Compliance, Information Governance, and Risk teams on confidentiality, permissions, sensitivity labels, data loss prevention, auditability, human review, and appropriate use standards. Lead application implementations, upgrades, migrations, integrations, and production deployments, including communication plans, maintenance windows, validation steps, rollback planning, and post-implementation support. Oversee enterprise integrations and data flows among legal, financial, document management, workflow, collaboration, and reporting systems, ensuring reliability, security, maintainability, and alignment with Firm architecture standards. Monitor application performance, incidents, recurring issues, release notes, vendor roadmaps, and user feedback to identify improvements, reduce risk, and enhance service quality. Develop and maintain playbooks, knowledge articles, technical specifications, support procedures, training materials, and user-facing guidance for enterprise applications, AI tools, and automated workflows. Define and report operational and business-value metrics, including adoption, usage, service trends, incident patterns, automation impact, licensing utilization, and value realization for key platforms. Evaluate emerging legal technology, AI, automation, document management, collaboration, and workflow solutions, making build-versus-buy recommendations and business cases that consider cost, risk, security, user experience, and long-term maintainability. Manage vendor relationships, software licensing, renewals, contract inputs, budget recommendations, roadmap discussions, and service reviews for assigned enterprise application platforms. Assist with departmental planning, budgeting, audits, business continuity testing, disaster recovery planning, and risk mitigation activities for applications and services. Coordinate with the Training Department and communications stakeholders to plan change management, adoption campaigns, demonstrations, office hours, and training for new or enhanced applications. Adhere to all IT policies and procedures, including architecture, security, privacy, disaster recovery, purchasing, records, information governance, acceptable use, and service management standards. Perform other duties and special projects as assigned by the Director of Technology.

QUALIFICATIONS: Bachelor's degree in Information Technology, Computer Science, Information Systems, Business Administration, or a related field preferred; equivalent education and relevant experience may be considered. Eight or more years of progressive experience supporting enterprise applications in a complex professional services, legal, financial, or similarly regulated environment; law firm experience preferred. Three or more years of experience leading, supervising, mentoring, or developing technical professionals, with demonstrated ability to build accountable, service-oriented teams. Demonstrated experience leading enterprise application implementations, upgrades, migrations, integrations, production deployments, and cross-functional technology projects. Hands-on knowledge of Microsoft 365, Exchange Online, SharePoint, Teams, Microsoft Intune/Endpoint Manager, Azure Virtual Desktop, identity and access concepts, endpoint management, and enterprise desktop applications. Experience with legal technology platforms such as iManage Work, Intapp, Elite 3E or similar financial systems, document management, records, workflow, time entry, or practice support applications preferred. Working knowledge of AI-enabled productivity tools, generative AI concepts, prompt engineering, Copilot or comparable enterprise AI tools, agent lifecycle management, retrieval-based experiences, and responsible AI governance preferred. Experience identifying and automating business processes using tools such as Power Automate, Power Apps, scripting, APIs, integration platforms, business process management tools, or comparable automation technologies. Strong understanding of application lifecycle management, change management, incident and problem management, release management, documentation, licensing, vendor management, and service delivery best practices. Ability to understand legal and business workflows, identify practical technology improvements, translate requirements into actionable plans, and communicate technical concepts in business-friendly and user-friendly language. Strong judgment regarding confidentiality, data security, permissions, privacy, information governance, risk management, and professional responsibility considerations in a law firm environment. Excellent analytical, troubleshooting, project management, prioritization, documentation, and problem-solving skills. Demonstrated ability to manage competing priorities, deliver under deadlines, and balance innovation with stability, security, supportability, and user experience. Strong interpersonal, facilitation, presentation, and stakeholder management skills, including the ability to work effectively with attorneys, executives, vendors, IT colleagues, and non-technical users. Highly self-motivated, curious, service-oriented, detail-focused, and committed to continuous learning, platform modernization, process automation, and operational excellence. PREFERRED CERTIFICATIONSMicrosoft certifications such as Azure Fundamentals, Azure Administrator, Microsoft 365 Administrator, Microsoft 365 Certified: Endpoint Administrator, Security/Compliance, Power Platform, or Copilot-related certifications. ITIL Foundation or equivalent service management certification. AI or data-related certifications such as Microsoft Azure AI Fundamentals, Azure AI Engineer Associate, or comparable responsible AI, automation, or analytics credentials. Relevant legal technology, document management, financial system, or vendor platform certifications preferred.

WORKING CONDITIONS: Normal law office environment with little exposure to excessive noise, dust, temperature, or similar conditions. Position may require occasional work outside standard business hours to support maintenance windows, upgrades, deployments, incident response, business continuity testing, or critical Firm needs. Occasional travel to other offices, vendor meetings, conferences, or training sessions may be required. EQUAL OPPORTUNITY AND ACCOMMODATIONThe Firm is committed to equal employment opportunity and will consider reasonable accommodations consistent with applicable law and Firm policy. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of essential functions, responsibilities, or requirements. Duties, responsibilities, and requirements may change as business needs evolve.