IT Field Engineer (L2/L3)

Responsibilities: Provide L2/L3 onsite technical support to users and IT teams. Troubleshoot and resolve hardware, software, network, and connectivity issues. Install, configure, maintain, and replace IT equipment as required. Support desktops, laptops, printers, network devices, and other IT infrastructure. Perform system diagnostics and identify root causes of technical issues. Coordinate with remote IT teams and vendors for issue resolution. Perform onsite installations, upgrades, maintenance, and break-fix activities. Maintain proper documentation of service activities and incidents. Follow company security, safety, and IT support procedures.

Required Skills: 3+ years of experience in Field Engineering / Desktop Support / Infrastructure Support. Strong troubleshooting and problem-solving skills. Experience with Windows OS, hardware, networking, and peripherals. Basic knowledge of TCP/IP, DNS, DHCP, LAN/WAN, and network troubleshooting. Experience working with network devices, printers, and IT infrastructure. Good communication and customer service skills. Ability to work independently and handle onsite support activities.