Contents Restoration Processing Technician The Contents Restoration Processing Technician is responsible for the restoration, cleaning, and handling of personal and business contents affected by fire, water, mold, or other catastrophic events. The role involves detailed inspection, cleaning, deodorization, and packing of items for storage or return to the client. The Processing Technician ensures that all items are restored according to industry standards, using specialized equipment and techniques. This position requires strong attention to detail, the ability to follow detailed instructions, and a commitment to quality and customer satisfaction.
Primary Responsibilities: Contents Restoration and Cleaning:
- Assess and categorize contents for cleaning and restoration based on type of damage (e.g., fire, smoke, water, mold) and material type.
- Clean, deodorize, and sanitize contents using industry-specific cleaning agents, equipment, and techniques, ensuring proper handling of fragile, high-value, or sentimental items.
- Utilize ultrasonic cleaning systems, HEPA vacuums, ozone chambers, and other specialized equipment for effective restoration.
- Inventory and Documentation:
- Assist with the tagging, photographing, and documenting of items for inventory management, ensuring all items are properly tracked during the cleaning and restoration process.
- Accurately update inventory records and work orders in the contents management system (e.g., iCat, ContentsTrack).Document items that are determined to be non-restorable and communicate findings to the Contents Restoration Project Manager.
- Packing and Organization:
- Carefully pack items post-cleaning for storage or return, ensuring items are protected from further damage during transport or storage.
- Organize contents in the warehouse, maintaining cleanliness and ensuring that all items are stored according to company standards.
- Label and identify items clearly to ensure efficient retrieval and accurate final delivery to the client.
- Quality Control and Assurance:
- Perform final inspections on restored contents to ensure they meet company quality standards.
- Identify and resolve any issues related to the condition or cleanliness of items prior to repackaging.
- Maintain a high level of quality and care throughout the restoration process, ensuring client satisfaction.
- Client and Stakeholder Interaction:
- Occasionally assist with on-site content pack-out or pack-back at client locations, providing excellent customer service.
- Handle sensitive or sentimental items with empathy and care, addressing client concerns professionally and courteously.
- Assist in the delivery and set-up of restored contents at client properties, ensuring items are placed in accordance with client preferences.
- Equipment and Safety Management:
- Properly maintain and clean restoration equipment, ensuring all machinery and tools are in good working condition.
- Follow safety protocols when handling chemicals, using equipment, and lifting heavy objects.
- Maintain a clean and safe work environment in the warehouse and restoration facility.
- Support Restoration Team Activities:
- Assist in the logistics of contents handling, including loading and unloading trucks, transporting contents to designated areas, and setting up or breaking down restoration equipment.
- Work collaboratively with other team members to ensure smooth workflow and efficient project completion.
- Support special projects or tasks as directed by the Contents Restoration Project Manager.
Qualifications and Skills:
High school diploma or equivalent; additional certification in restoration or cleaning preferred.1+ years of experience in contents cleaning, restoration, or a related field.
Knowledge of industry-standard cleaning techniques, chemicals, and equipment.
Strong organizational and time management skills.
High attention to detail and ability to handle delicate items with care.
Excellent communication and interpersonal skills.
Ability to lift and move heavy objects (up to 50 lbs) regularly.
Valid driver's license with a clean driving record preferred.
Key Competencies:- Attention to Detail and Precision
- Technical Aptitude with Restoration Equipment
- Problem-Solving SkillsTeam Collaboration
- Customer Service Orientation
- Time Management and Prioritization
- Reporting Relationship:
- Reports to the Contents Restoration Project Manager or Supervisor.
- Work Conditions:
- Full-time position with standard business hours; occasional overtime may be required based on project demands.
- Frequent work in a warehouse environment, with potential travel to client sites.
- Physically demanding role, requiring frequent bending, lifting, and standing for extended periods.
- Exposure to various cleaning chemicals and environments impacted by fire, smoke, or water damage.
Compensation:
$16.00 - $20.00 per hour At Rainbow Restoration®, we're here to help families rebuild their lives when disaster strikes by turning damaged properties back into safe, comfortable homes. Our independently owned and operated franchises are looking for dedicated, motivated professionals who are ready to make a real difference. If you're looking for a career where your skills are valued and your work has a lasting impact on people's lives, then we'd love to meet you. At Rainbow Restoration®, we're more than just a team – we're a family with a mission to restore and protect what matters most. Ready to answer the call? Join us and be part of something meaningful.
