DispatcherAIS Commercial Parts & Service | A Tech24 Company
Location: 310 King Court Coraopolis, PA 15108 (Onsite)
Compensation: $18-$25 per hour + Quarterly Incentive Bonuses
This is a fully on-site position. Candidates must be able to work from our Coraopolis, PA office during scheduled business hours*Why Join AIS Commercial Parts and Service? At AIS, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect: Weekly Pay Reliable pay, every week Fully Equipped for Success Company computer and equipment provided Work-Life Balance Generous paid time off, paid holidays, and your birthday off Comprehensive Benefits Medical, dental, vision, and short-term disability coverage (effective 1st of the month following your date of hire) Company-Paid Protection Long-term disability and basic life insurance at no cost to you Retirement Planning Made Easy 401(k) with company match and immediate vesting Employee Assistance Program (EAP) Free, confidential counseling and support for you and your family, including financial and legal resources About AIS Commercial Parts & ServiceAIS Commercial Parts & Service has been providing quality parts and service since 1981. Serving Western Pennsylvania, Northeast Ohio, and Northwestern West Virginia, AIS is one of the region's largest independent foodservice equipment service providers. With locations in Cleveland, Pittsburgh, Youngstown, and Erie, our factory-trained technicians provide 24/7 service and support for commercial foodservice, beverage, refrigeration, and cooking equipment. As part of the Tech24 family of companies, AIS is committed to delivering exceptional customer service while creating growth opportunities for our employees.
Position Summary:
The Dispatcher serves as the central point of communication between customers, technicians, and internal team members. This position is responsible for coordinating service calls, scheduling technicians, managing workloads, and ensuring prompt, professional service delivery. The ideal candidate is highly organized, customer-focused, and able to effectively manage multiple priorities in a fast-paced environment.
Essential Duties and Responsibilities:
Dispatch service calls and assign work orders to technicians in an efficient and timely manner.
Coordinate and manage daily technician schedules, routes, and workloads.
Communicate appointment details, schedule changes, and service updates to customers.
Prioritize emergency service requests and adjust schedules as business needs change.
Monitor open work orders and ensure timely completion of service requests.
Coordinate follow-up visits and return service calls as needed.
Maintain accurate records within dispatch and business management systems.
Provide exceptional customer service through professional and courteous communication.
Work closely with technicians, managers, and administrative staff to ensure operational efficiency.
Assist with branch operations and administrative support as needed.
Participate in a rotational on-call schedule.
Qualifications:- High school diploma or GED required.
- Minimum of 3 years of dispatching, scheduling, or service coordination experience.
- Prior experience in HVAC, refrigeration, foodservice equipment repair, or a related service industry preferred.
- Strong organizational skills with exceptional attention to detail.
- Proficient typing and data entry skills with a high accuracy level.
- Excellent verbal and written communication skills.
- Proven ability to multitask and manage competing priorities in a fast-paced environment.
- Proficiency with Microsoft Office and dispatch management software.
- Strong customer service and problem-solving abilities.
- Ability to work independently while maintaining a collaborative team approach.
- Experience with service management platforms such as Corrigo, EcoTrack, Vixxo, Service
- Channel, or similar systems is preferred.
Compensation Transparency:
The advertised pay range for this position is $18-$25. Final compensation will be determined based on factors such as experience, skills, qualifications, and market conditions. AIS/Tech24 is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.
