Billing and Claims Specialist - Accounts Receivable and Collections

Location: Bellevue, Washington Employment Type: Full-Time, On-Site Schedule: MondayFriday, 8:00 AM5:00 PM PST Compensation: $25.00$28.00 per hour, based on qualifications and experience Universal Language Service is seeking a detail-oriented Billing Claims Specialist Accounts Receivable and Collections to support customer billing, medical claims processing, accounts receivable, collections, and contractor invoicing. This position is responsible for preparing accurate customer invoices, processing medical claims for services, monitoring outstanding balances, following up on overdue accounts, applying payments, and resolving billing discrepancies. The Billing Claims Specialist also supports the invoicing process for independent contractors, including interpreters and translators, by reviewing documentation, validating invoices, and coordinating with internal teams to ensure accurate and timely payment processing. The ideal candidate is highly organized, comfortable working with detailed financial information, and able to communicate professionally with customers, contractors, and internal departments.

Key Responsibilities: Prepare and issue accurate invoices in accordance with customer agreements, contracts, and billing requirements. Process medical claims for services and help ensure accurate and timely reimbursement. Review billing and claims information for completeness and accuracy prior to submission. Monitor outstanding accounts receivable and follow up on overdue invoices to support timely collections. Maintain accurate customer account, billing, and payment information. Apply customer payments accurately and research and reconcile discrepancies. Respond to customer questions regarding invoices, claims, balances, and payments. Generate and review accounts receivable aging reports to identify and prioritize outstanding balances. Research billing issues and escalate unresolved or complex matters as appropriate. Maintain documentation of collection efforts and customer communications. Support month-end closing and accounts receivable reconciliation activities. Support the timely submission and processing of contractor invoices, including invoices from interpreters and translators. Provide contractors with guidance regarding required appointment and billing documentation. Review, validate, and process contractor invoices for accuracy and completeness. Maintain accurate records of contractor invoice submissions, approvals, discrepancies, and payment status. Communicate professionally with contractors to resolve invoice or documentation discrepancies. Coordinate with Scheduling and other operational teams to verify job completion, appointment information, and billing accuracy. Identify missing or inconsistent documentation and follow up with the appropriate parties before invoice processing. Assist with internal and external audits, compliance reviews, and requests for billing documentation. Maintain organized and accurate electronic and paper billing records. Identify opportunities to improve billing, claims, collections, and invoicing processes. Follow established accounting, billing, documentation, and confidentiality procedures. Collaborate closely with Accounting, Customer Service, Scheduling, and other departments to resolve billing-related matters. Perform other billing and accounts receivable duties as assigned.

Qualifications: High school diploma or equivalent required. Associate degree in Accounting, Finance, Business Administration, or a related field preferred.12 years of experience in accounts receivable, billing, claims processing, collections, or a related financial function preferred. Proficiency in Microsoft Excel. Proficiency in Microsoft Outlook and Office 365.Strong attention to detail and commitment to accuracy. Excellent organizational and time-management skills. Strong written and verbal communication skills. Ability to communicate professionally through business correspondence, email, and telephone. Strong customer service and problem-solving skills. Ability to work independently, prioritize competing responsibilities, and meet deadlines. Ability to handle confidential financial and business information appropriately.

Preferred Qualifications: Experience processing medical claims or healthcare-related billing. Experience with interpreter, translator, or language-services billing practices. Previous accounts receivable or collections experience. Customer service experience within a billing, accounting, healthcare, or financial environment. Experience reviewing supporting documentation for invoices or claims.

Reporting Structure: Reports directly to the Billing Manager or Accounting Supervisor.

Work Environment & Requirements: Full-time, on-site position at the Universal Language Service corporate office in Bellevue, Washington. Regular work schedule is MondayFriday, 8:00 AM5:00 PM PST.Regular interaction with customers, contractors, interpreters, translators, and internal employees by phone and email. Position requires regular use of computers, billing systems, spreadsheets, email, and other business applications. Successful candidates must complete required pre-employment screening, including drug/alcohol screening and a national criminal background check.

Hourly Rate: $25.00$28.00 per hour, based on qualifications and experience.

Benefits: We value our employees and are committed to supporting their health, well-being, financial security, and work-life balance. Eligible employees may have access to a comprehensive benefits package, including:

• Competitive Paid Time Off (PTO) program
• Paid Sick LeavePaid Holidays
• Bereavement LeaveJury Duty Leave
• Medical, Dental, and Vision Insurance
• Voluntary supplemental benefit options 401(k) Retirement Plan with discretionary company match