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IT Support Engineer - Tier 2 MSP Systems Engineer

abtech technologiesLake Forest, CASenior L5
Network and Computer Systems AdministratorsComputer Network Support SpecialistsComputer Systems Engineers/Architects
Computer Systems Design ServicesComputer Facilities Management ServicesOther Computer Related Services
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Job Description: Job Description About Abtech Technologies * Abtech Technologies is a growing Managed IT Services, Cloud, Cybersecurity, and Dell solution provider helping organizations modernize and protect their IT environments.
Position Summary: Abtech Technologies is seeking an experienced Tier 2 IT Support Engineer to support MSP clients throughout Southern California, but mainly in Orange County and Los Angeles .The role requires a technically strong, customer-focused engineer who can resolve escalated issues, support Microsoft 365, Intune, Entra ID, Windows systems, networking, endpoint security, and client-facing MSP environments. Candidates must live within 25 miles of Lake Forest, CA 92630.If your ZIP code is not listed on your resume, please include it in your initial correspondence. Please also put the following code in the subject heading of your response: Code ZR-MSP-6126
Key Responsibilities:
  • Provide Tier 2 remote and onsite support for desktops, laptops, mobile devices, servers, Microsoft 365, networking, security, and business applications.
  • Take escalated tickets from Tier 1 technicians and drive issues to resolution with clear communication and strong documentation.
  • Administer Microsoft 365, including Exchange Online, Teams, SharePoint, OneDrive, licensing, users, groups, mail flow, and security settings.
  • Support Microsoft Intune and endpoint management, including device enrollment, compliance policies, configuration profiles, application deployment, Autopilot, and mobile device management.
  • Administer Microsoft Entra ID, including users, groups, MFA, Conditional Access, password resets, SSO, device registration, and hybrid identity troubleshooting.
  • Troubleshoot Active Directory, Group Policy, DNS, DHCP, file permissions, logs, backup systems, endpoint protection, email security, and basic cybersecurity controls.
  • Assist with onboarding/offboarding, M365 migrations, workstation deployments, endpoint cutovers, client documentation, and knowledge base articles.
  • Coordinate professionally with users, client management, vendors, Tier 3 engineers, and internal service teams. Required Skills and
  • ExperienceStrong Windows 10/11 troubleshooting, including hardware, software, drivers, printing, profiles, connectivity, performance, and Microsoft 365 Apps.
  • Hands-on Microsoft 365 administration experience, including Exchange Online, Teams, SharePoint, OneDrive, mailbox permissions, shared mailboxes, spam/security filtering, and M365 migrations.
  • Production experience with Microsoft Intune, Autopilot, endpoint security policies, device lifecycle management, and troubleshooting enrollment or policy failures.
  • Working knowledge of Microsoft Entra ID, MFA, Conditional Access, SSO,

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Level

Senior L5

Location

Lake Forest, CA

Occupation

Network and Computer Systems Administrators

Industry

Computer Systems Design Services

Posted

yesterday

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