Customer Support Manager Responsible for oversight of customer service activities including response to customer inquiries, quotations and order entry. Audit order entry process to ensure that customer requirements are being met quickly, accurately and completely. Use ACE techniques to monitor performance and implement process improvements. Lead team of Customer Service representatives to provide exemplary customer service to both internal and external customers. Identify training needs and provide support to improve skills within the department. Promote customer-focused activity throughout the organization. Work closely with customers, outside sales and various other departments to meet customer requirements. Work environment to include a blend of tactical and strategic decisions in a fast-paced setting with frequently changing priorities. Do you have a Bachelor's Degree? Do you have a minimum of 3 years of supervisory experience? Knowledge of SAP ERP system? Previous customer service experience, outside sales experience, familiarity with ACE tools? All your information will be kept confidential according to EEO guidelines. Direct Staffing Inc
