Resident Leadership Coordinator The Resident Leadership Coordinator will work in collaboration with department leadership, Opportunity Home residents, and stakeholders to create and implement a model of engagement that effectively serves residents, as well as internal and external stakeholders. In an effort to effect community and systemic change, this position facilitates a comprehensive engagement model that supports residents in developing and maintaining Resident Councils at their respective public housing communities. The coordinator will maintain a database of active Resident Councils along with required documentation. In addition, the coordinator organizes and facilitates resident meetings and identifies new opportunities for collaboration and leadership training. The coordinator will also draft a resident leadership manual and develop written policies, procedures, and other communications to assist residents in implementing Resident Councils. Essential Duties + Responsibilities The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties, and skills may be required and assigned, as needed. These essential functions require a consistent presence in the work environment on a regular basis, and regular attendance must be maintained. Maintains expert knowledge of federal regulations regarding the administration of resident councils in the public housing program Builds the capacity of public housing residents to organize and operate effective resident councils, through education, training, and support. Facilitates the partnership of resident councils with community organizations and Opportunity Home staff, including property management and CDI, to assist in all aspects of public housing operations. Provides technical guidance and support to resident councils for activities such as conducting elections, collecting resident feedback, conducting effective meetings, resolving disputes, developing and negotiating Memorandums of Understanding (MOUs), drafting bylaws, requesting tenant participation funds, and maintaining budgets. Develops a training schedule and delivers charismatic, participatory, and engaging leadership training to resident council leaders. Monitors resident council compliance with federal regulations and Opportunity Home policy and administers corrective action as required. Develops and implements strategies to effectively engage residents in the four key engagement constituency groups: youth, seniors, resident leaders, and adults. Builds and maintains relationships with residents to promote effective communication between residents and Opportunity Home. Supports and enhances Opportunity Home organization-wide resident engagement through direct outreach and communication with residents. Facilitates participatory CDI meetings and other resident-focused events. Conducts lobby, floor and other formats of resident meetings in order to effectively solicit resident feedback through formal surveys, focus groups and other methods. Maintains data and records for resident services activities. Supports the development of resident-led initiatives by providing technical assistance and tactical support where appropriate. Represents Opportunity Home at resident meetings and other resident-focused events. Develops collateral and outreach materials in collaboration with Opportunity Home's Public Affairs and Public Housing Departments to increase resident outreach and community involvement. Coordinates across the CDI department to connect residents to appropriate service providers as necessary. Monitors and reports department outputs and outcomes and demonstrates community impact. Assists in short- and long-range strategic planning activities to create and implement development goals and objectives. Prepares reports to track performance, contractual, and regulatory goals. Prepares compliance and other required reports, including data collection, analysis, and interpretation of grant-funded activities. Represents the organization at business and community meetings. Fosters an inclusive environment that values customer service, representation, and continuous improvement. Assists the Community Resources Manager and team with other miscellaneous, job-related duties as assigned. Coaches Resident Council leadership in securing council funding (DPUY) and assists in bank account oversight. Monitors Resident Council elections for compliance with regulations. Complete all duties as assigned or requested as outlined in operational and procedural guidelines. These guidelines are maintained and issued in the event of an emergency situation that arises at a property or any other location that serves our residents or employees. Participate in Trauma Informed Care (TIC) initiatives to include training, workgroups, project assignments, etc., that are launched or implemented in order to achieve and/or maintain certification as a TIC organization. Recognize the significance of a data driven organization that adheres to expanded policies and practices in the area of data governance. Learn the distinct and different roles to include: Data Trustee, Data Domain Stewards, Data System Custodians, Data Stewards and Data Users. Effectively collaborate with the various data roles as needed on a daily basis or in a project capacity. Employees are expected to use Generative AI solutions ethically and responsibly. Other duties as assigned. Behavioral Competencies This position requires the incumbent to exhibit the following behavioral skills: Values Driven | Demonstrates an understanding of the values (Compassion, Equity and Excellence) and embodies the values in their work and interactions with residents, vendors, co-workers, supervisors, board members, community members, and other stakeholders. Leadership | Provides direction to people and/or projects by clearly and effectively setting course of action for the assigned department staff and tasks; manages the planning, execution, and achievement of assigned department goals. Customer Service | Responds with Compassion in a professional manner to the expectations and needs of internal and external customers; is friendly and helpful to all customers, fostering positive relationships while providing Excellent service. Effective Use of Information | Communicates important information to those who need to know clearly, securely, effectively, orally and/or in writing; proactively exchanges accurate and timely information. Commitment and Continuous Improvement | Sets the standard for Excellence by proactively pursuing innovation through systematic experimentation and learning. Corrects mistakes by assessing appropriate processes, proposing adjustments, and prioritizing long-term solutions. Teamwork | Balances team and individual responsibilities; exhibits Compassion, objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; supports everyone's efforts of Excellence; attends, supports, and participates in the organization's team building events. Responsiveness and Accountability | Demonstrates a high level of Excellence and holds oneself personally responsible for one's own work; complies with procedures and directives and understands the importance of maintaining and managing confidential information; recognizes and anticipates issues and provides a responsive resolution in a timely manner. Typical Qualifications EducationBachelor's Degree from an accredited college or university in public administration, business administration, sociology, social work or related field. Experience Four (4) years experience in federal/affordable housing programs and/or social work. Must have the ability to learn and use cloud applications such as the Google GSuite applications, including but not limited to Google Chrome Browser, Gmail, Drive, Calendar, Docs, Sheets, and Slides. Understand document sharing and collaboration in the cloud. Experience and proficiency with Microsoft Office 365, cloud-accessible applications including but not limited to One Drive, Outlook, Word, Excel, and PowerPoint, or MAC or PC desktop equivalent, is acceptable. Successful completion of a criminal history background check, education, and work history verification, and drug screening test. Preferred Education and Experience Ability to learn cloud technologies such as LucidChart for diagrams, workflow, and chart drawing. Experience with Vizio or equivalent is acceptable. Basic understanding of Virtual Private Network (VPN) access to connect to internal business systems. License + Certificates Texas Class "C" driver's license at the time of placement and insurable by the organization's fleet and liability insurance carrier. Must have the ability to earn certifications as required by assigned tasks. Technical SkillsAn understanding of Opportunity Home's mission, vision, and values, and be able to direct work according to the agency's strategic goals. Strong organizational skills and the ability to manage multiple tasks and projects simultaneously. Flexible and adaptive leadership style, which can positively impact both strategic and tactical program initiatives. The ability to work both independently without close oversight and also as a team player who will productively engage with others at varying levels of seniority within and outside of the organization. Excellent technical writing skills. The ability to communicate clearly and effectively, both verbally and in writing. Proficiency in Google Workspace and considerable knowledge of quantitative metrics for resident services, databases, performance-based tracking, and reporting systems. Ability to work and make decisions independently. Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to
