Call Center - Customer Service Representative Spherion Staffing is currently looking for 50 CSR's to handle inbound customer calls. The Ideal candidate must be an energetic customer service representative with a desire to work in a fast-paced call center environment for a leading business in the Lansing, MI area. You MUST be available to start 03/23/15! The cut off date to be considered for this position is 3/13/15.If you would like to apply please stop by our office to interview between the hours of 9am - 1pm, no appointments necessary. We are located at: Spherion Staffing: 106 East Grand River Ave. Lansing, MI 48906
Phone:
517-999-9060 Also we can schedule appointments to interview on off hours upon request.
Job Description: Provide superlative service and support to customers via the phone, including:
- Assisting customers with various inquiries in a timely manner and with a high degree of professionalism
- Researching and resolving customer issues
- Inputting customer information into client systems
- Managing transactions and changes to accounts
- Offering solutions that optimize the customer experience and retain their business
- Spherion offers a competitive compensation and benefits package.
- Full-time, long term role$11/hour-$12.50/hour
- Bilingual a plus!! Spanish & Arabic languages
- Must be available Monday - Friday 7am - 7pmQualificationsExceptional customer service skills
- Strong communication and problem-solving skills
- Ability to thrive in a high-energy, fast-paced call center environment
- Proficient in Microsoft Outlook, Word and Excel
- Capable of resolving issues expeditiously and professionally
- Ability to multi-task and work well under pressure
- Team player with a positive, can-do attitude
- Experience or specialized knowledge preferred (not required)
- High school diploma (or equivalent) required
- Must be available between the hours M-F 7am - 7pm - NO WEEKENDSSalary $11.00 an hour
