Customer Service and Warehouse Associate – Part TimeThe Customer Service and Warehouse Associate will provide donors and shoppers with a positive experience making customer satisfaction a top priority. The Customer Service and Warehouse Associate will be expected to interact positively and professionally with homebuyers, volunteers, and paid staff at the Pensacola Habitat for Humanity ReStore. The Customer Service and Warehouse Associate will ensure that all donations are handled in a timely, organized, and safe manner. The Customer Service and Warehouse Associate is to assist with other duties including but not limited to receiving, cleaning, pricing, product placement, loading customer vehicles and cash register operation. It shall be the Customer Service and Warehouse Associate's responsibility to coordinate and communicate effectively with supervisors and other employees regarding any store safety concerns.
Core responsibilities include:- Exhibiting a positive working attitude by demonstrating respect for fellow workers, volunteers, donors, and customers.
- Keeping the ReStore well maintained and clean. Conducting daily store safety inspection checklists.
- Quality control responsibilities for the safe, effective placement of donations.
- Loading customers vehicles and unloading donations.
- Maintaining loading areas in clean, efficient, and workable condition.
- Cleaning sales floor area including floors, bathrooms, windows, and shelves.
- Answering two phone lines in a timely manner.
- Receiving, cleaning, and testing all donated and purchased products.
- Pricing small items (large furniture and other items to be supervised by assistant manager).Organizing aisles and shelves to maintain clean and neat display of product.
- Lifting and moving furniture, doors, and other large items.
- Assisting with the collection of donated items from different pick-up sites.
- Performing sales transactions.
- Maintaining excellent service standards to ensure a consistent and outstanding donor, volunteer, and customer experience.
- Knowledge, skills, and abilities include:
- Dependable, motivated, and possess good problem-solving skills.
- Exhibit reasonable aptitude for receiving equipment.
- Possess the ability to test and make minor product assembly and repairs.
- Demonstrate reasonable familiarity with building materials.
- Ability to safely handle or lift 50 lbs. without assistance and/or team lift 75+ lbs.
- Be able to stand, squat, bend, and frequently climb in and out of a box truck with lift gate.
- Ability to relate well to a variety of people demonstrating excellent customer service skills, friendly and outgoing personality.
- Ability to work in a hot/cold environment when in the warehouse.
- Must have a basic understanding of computer operations.
- Education, experience:
- High School Diploma or GED required.
- At least 6 months' retail experience required.
- Must have at least 1 year experience with a forklift, pallet jack, and hand truck.
- Cash handling experience is preferred.
- Physical requirements and working conditions:
This is an hourly position which is primarily performed at our Pensacola ReStore location. This position may require lifting up to 50 lbs. without assistance and/or more than 75 lbs. with assistance. The ability to squat, bend, and stand for up to 8 hours at a time is required. This position also requires working in a warehouse without heat or air.
This position requires a valid state driver's license, safe driving record, and reliable transportation.
Pensacola Habitat for Humanity provides equal employment opportunities to all employees and applicants for employment without regard to race, color, ancestry, national origin, gender, sexual orientation, marital status, religion, age, disability, gender identity, results of genetic testing, or service in the military. Equal employment opportunity applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training.
