Instructional DesignerApplylocations: Coppell, TX (Corporate)time type: Full timeposted on: Posted Todayjob requisition id: R-1012595Job Description:The Instructional Designer plays a critical role in designing, developing, coordinating, and scaling engaging training experiences across the organization. This individual owns the end-to-end development of blended learning programs, including instructor-led training, online learning, facilitation and participant guides, job aids, videos, graphics, and presentations, that support operational excellence, leadership development, onboarding, and new initiative rollouts. In addition to creating high-quality learning content, this role serves as a program and project lead, ensuring stakeholder alignment, timelines, communications, resources, implementation, and measurement stay on track.Key Responsibilities:Instructional Design & Content Development* Conduct needs analyses with internal partners to identify performance needs, target audiences, learning objectives, success measures, subject matter experts (SMEs), and project timing.* Determine the most effective learning approach, delivery method, and materials based on business needs and the end-user experience.* Collaborate with SMEs, field leaders, and support teams to gather, organize, and translate complex content into clear, practical, and engaging learning experiences.* Design and develop highly engaging blended learning solutions, including instructor-led and virtual training, online learning, facilitation and participant guides, job aids, videos, graphics, voice-over scripts, speaker notes, and PowerPoint presentations.* Create prototypes and polished learning assets using illustrations, photography, video, layout, branded graphics, and effective storytelling.* Build interactive digital learning using Articulate 360, including Storyline and Rise.* Shoot, edit, and produce video-based learning and create simple, engaging graphics using Adobe Creative Suite.* Review and test final products for accuracy, usability, accessibility, brand alignment, and achievement of learning objectives.Program Management* Own the design, development, execution, and evaluation of assigned training programs from concept through implementation.* Ensure programs align with business priorities, brand standards, culture, service standards, and learning objectives.* Manage program content, documentation, version control, and ongoing updates.* Serve as the training lead for assigned initiatives, bringing consistency to the development and rollout experience.Training Facilitation & Implementation Support* Facilitate in-person and virtual training for field leaders, hourly teams, and support center partners as part of new program launches, onboarding, leadership development, or business initiatives.* Support field leadership teams in implementing and embedding training into daily routines and operating practices.* Partner with operations leadership to tailor and deliver just-in-time training based on performance results or business needs.* Provide implementation tools, coaching, and follow-up support to help ensure programs are practical, user-friendly, and field-ready.Project Management* Lead cross-functional training projects by defining timelines, roles, deliverables, resources, dependencies, risks, and communication plans.* Build and maintain detailed project plans and dashboards to track progress and keep multiple priorities on schedule.* Ensure stakeholders remain aligned, informed, and supported throughout development and rollout.* Coordinate with LMS, operations, field implementation, and other support teams to meet deadlines and quality standards.Collaboration & Continuous Improvement* Collaborate closely with Operations, the People Team, SMEs, field leaders, and support center partners to ensure seamless training integration across business units.* Act as a key liaison between support center teams and the field, gathering feedback throughout the design and implementation process.* Support pilots, special projects, and process improvements that strengthen the overall training ecosystem.* Monitor learning and program effectiveness, analyze feedback and performance results, and make data-informed improvements.* Give and seek feedback to elevate the quality of the work and the effectiveness of the broader training team.Qualifications:* 4+ years of experience in instructional design, training, learning and development, or training program/project management, preferably in hospitality, retail, restaurant, or customer-service environments.* High school diploma or equivalent required; bachelor’s degree or certificate in instructional design, graphic design, education, learning and development, or a related field preferred.* Proven track record of developing blended learning solutions and leading training initiatives from concept through execution.* Portfolio of instructional design, eLearning, graphic design, and/or video-based learning projects.* Proficiency in Articulate 360, including Storyline and Rise.* Proficiency in Adobe Creative Suite, including tools such as Photoshop, Illustrator, InDesign, Premiere Pro, and After Effects.* Working knowledge of typography, color theory, visual hierarchy, and foundational graphic-design principles.* Strong project management skills with the ability to manage multiple timelines, stakeholders, and priorities.* Excellent collaboration, facilitation, written communication, and verbal communication skills.* Strong organizational, time-management, problem-solving, judgment, and decision-making skills.* Ability to gather feedback, analyze data, and continuously improve learning solutions and programs.* Comfort working quickly and effectively in a fast-paced, evolving environment.* Proficiency in Microsoft Office; experience working with a learning management system.* Ability to travel occasionally to field locations to observe performance, gather feedback, test solutions, and provide coaching.Preferred Experience:* Experience with Workday Learning or another enterprise learning management system.* Experience with project management tools such as Monday.com.* Background in videography, photography, graphic design, or multimedia production.* Experience developing training for hospitality, restaurant, retail, entertainment, or other multi-unit field operations.WHAT’S IN IT FOR ME?: Dave & Buster’s is an imaginative and dynamic company dedicated to creating innovative entertainment experiences that bring joy, laughter, and excitement to people of all ages. Our mission is to foster a culture of fun and creativity, and we take pride in our commitment to delivering memorable and unique entertainment solutions.* Exclusive discounts on food and games at D&B & Main Event* Paid Time Off (PTO) that increases with tenure* 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year* Medical, dental, vision and voluntary benefits* Part Time/Full Time benefits available* Sub Benefits:* Livongo and Telehealth benefits* 401k with company match following 6 months of employment* Buster’s Legacy Fund (Supports Team Members during difficult Times)* Employee Assistance Program (EAP) Offerings* Work out facility on-site* Employee Power Card | Free Video GamesWe work hard, play hard and have FUN!Salary Range:72000-96000We are an equal opportunity employer and participate in E-Verify in states where required.
