Patient Services Facilitator - Emergency Department – Lower Manhattan Hospital - Part Time – Day Shift - **Medical Interpretation Certificate Required - Mandarin and/or Cantonese **

Patient Facilitator - Bilingual Mandarin or Cantonese Bring your talents to NewYork-Presbyterian/Lower Manhattan Hospital and join a team dedicated to excellence, compassion, and patient-centered care. As a trusted resource for patients, families, and staff, we are committed to creating an exceptional healthcare experience for every individual we serve. In this role, you will have the opportunity to make a meaningful difference each day by ensuring that patients and their loved ones feel heard, supported, and empowered throughout their care journey. The Patient Facilitator serves as a highly visible advocate and champion for patients and families, helping to navigate concerns, remove barriers, and enhance the overall patient experience. You will proactively engage with patients and families, identify and address their needs, and collaborate closely with interdisciplinary teams to promote communication, service excellence, and compassionate care. As a key liaison between patients, families, and hospital staff, you will uphold patient rights, foster trust, and contribute to a culture of respect, dignity, and accountability. This is a part-time (18.75 hours weekly) - 2-3 days per week - 10:00 AM – 6:00 PM.Preferred Criteria Strong customer service skills Experience as a Chinese/English medical interpreter Required Criteria Fluent in Mandarin and/or Cantonese Experience in a healthcare setting, preferably hospital Proof of at least 40 hours of professional training in Medical Interpretation from an approved program, or Certificate of completion from an approved continuing education program, or completion of an approved nationally recognized language proficiency assessment, or certification from either the National Board of Certification for Medical Interpreters, or The Certification Commission for Healthcare Interpreters Join a healthcare system where employee engagement is at an all-time high. Here we foster a culture of respect, belonging, and inclusion. Enjoy comprehensive and competitive benefits that support you and your family in every aspect of life. Start your life-changing journey today. Please note that all roles require on-site presence (variable by role). Therefore, all employees should live within a commutable distance to NYP.NYP will not reimburse for travel expenses. NewYork-Presbyterian Hospital is an equal opportunity employer.