This is a contract position. This person will work a hybrid schedule, with 3 days onsite in Vienna, VA.
In this role, you will:- Review, process and resolve Debit Card dispute claims. Research and process chargebacks, arbitration, or compliance cases on other financial institutions through Visa/Mastercard.
- Respond to escalated member inquiries from Contact Center and branch personnel. Resolve member disputes directly with merchants.
- Assist members by reviewing and understanding documentation provided by members and merchants regarding disputes, contract terms and conditions.
- Remain alert and informed of threats to account security, counterfeit operations and loss prevention risk and fraud insurance.
- Work under direct supervision.
- The skills we are looking for in this role include:
- Familiarity with day-to-day PIN-based dispute or signature-based chargeback regulations, processes, procedures and systems
- Exposure to accounting, research or auditing techniques and methods in a financial institution
- Experience in assimilating information, analyzing facts and developing logical conclusions
- Experience in financial transaction/processing related responsibilities
- Exposure to internal auditing, compliance, programming or modeling
- Working knowledge of compliance and regulations related to debit card disputes
- Ability to handle multiple tasks simultaneously with a high degree of accuracy
- Experience in working in a high-volume, fast-paced environment
- Effective member/customer service skills
