Permit Technician AF

Knowledge, Skills and Abilities: Knowledge: Principles of English usage, spelling, vocabulary, grammar, punctuation, proofreading and records management. Modern office practices and procedures. Knowledge of filing, indexing, cross-referencing, and records management. Telephone etiquette and customer service techniques; Basic concepts of zoning and permitting.

Skills: Must be able to type rapidly and accurately enough to successfully produce documents/spreadsheets, communicate via e-mail, or perform data entry as necessary to accomplish the essential functions of the position. Use of technology, equipment and software typically used in the office environment. Make arithmetic and mathematical calculations quickly and accurately; handling extensive public contract which involves competing demands and conflict resolution. Understand and follow oral and written instructions. Organize, coordinate and complete tasks to meet scheduled deadlines. Perform necessary procedural matters without immediate supervision. Maintain effective working relationships with other City employees, elected officials and the public; Complete work assignments with minimal supervision. Operate computers and other modern office equipment, including online computer systems and related equipment. Abilities: Acquire in-depth knowledge of department programs, policies, procedures and processes; Acquire in-depth knowledge of the mainframe computer systems utilized by the City; Maintain complex records efficiently and accurately and to prepare clear and concise reports; Determine, calculate, tabulate, or summarize data/information. Includes performing subsequent actions in relation to these computational operations. Establish and maintain effective, professional working relationships with other City employees, elected officials and the public; Operate a personal computer and related software; Communicate effectively both orally and in writing; Demonstrate sound judgment in resolving problems that do not need the supervisor's immediate attention within the department's policies and procedures on a daily basis. Provide guidance, assistance, and/or interpretation to others regarding the application of procedures and standards to specific situations. Utilize a wide variety of reference, descriptive, and/or advisory data and information. Perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs. Interaction with Groups/Agencies/Entities: Internal: Works with City staff and supervisors to insure provision of quality customer service and resolves complaints in a courteous and efficient manner. External: Provides customer service in person and via telephone to contractors, architects, developers, engineers, and the general public.

Essential Functions: Functions as the initial contact with permit applicants both in person and on the telephone; Receives plans, permit applications and supporting documentation for assigned development activities which may pertain to building construction, Planning, Zoning, Engineering and ensures all activities are accurately entered into the City's computer system. Calculates fees and records permit fees. Issues permits and directs to the appropriate staff or outside agency to resolve technical questions. Coordinates the flow of permits to other staff by routing of the applications. Monitors the review/approval process. Assigns permit type in order to initialize the applicable permit application. Confirms contractors are licensed and have appropriate bond exemption documents on files and determine for management review if a Notice or Hold should be placed on a permit due to questionable contractor status with the State of New Mexico. Examines, interprets and evaluates Deeds of Trust to ascertain the legal owner is applying for the permit. Research permit file and database to ensure inspections are completed prior to issuing a Certificate of Occupancy. Researches and processes appropriate refunds. Monitors advance payment accounts, makes adjustment and prints reports for supervisor/management review. Maintain a variety of hard copy and electronic records specific to the area of assignment and utilize these records to perform a variety of research activities Responds to inquiries and with builders, engineers, contractors, architects and the public advising on permit requirements and permit application process; status of permits; fee calculations. Researches Deeds of Trust, permit records, and inspections performed. Explains general code changes and how they impact fees and/or permitting process. Acts as liaison between the public and review staff to resolve problems and complaints. Enters information and maintains the City's building permit system and hard-copy record retention of all plans, permits and certificates of occupancy. Responds to inquiries for public information. Coordinate inspections when needed. Assists planners, engineers, and inspectors on various projects or activities.