Customer Experience & Automation Specialist

Schedule: Part-time, Monday–Friday Shift: One consistent 6-hour weekday shift assigned at hire based on program needs Pay: $18–$21/hour, depending on experience Location: Healthy Kids Programs, 2 Summit Court, Fishkill, NY 12524 Available shifts:8:00 AM–2:00 PM9:00 AM–3:00 PM11:00 AM–5:00 PMPart-Time Benefits Include: Employer-paid childcare for children enrolled in our program on the days and during the hours you work Telehealth, vision, and dental coverage 401(k) for eligible employees Paid sick time On-demand pay Professional development and career advancement opportunities

About the Role: Healthy Kids Programs is seeking a Customer Experience & Automation Specialist to support families through the enrollment process while helping us improve and streamline the systems behind it. This role combines customer service, family enrollment, technology, and process improvement. You'll be a primary point of contact for prospective families, helping them navigate registration, enrollment, and childcare assistance programs. At the same time, you'll identify opportunities to simplify processes, automate repetitive tasks, improve communications, and make our systems work better. We're looking for someone who enjoys working with people and improving the way things get done. You should be comfortable learning new technology, paying attention to details, and looking for practical solutions to everyday challenges. Experience with childcare subsidy programs, CRM systems, automation, or AI tools is helpful, but you don't need to have experience in all of these areas to be successful in the role.

Automation & Process Improvement: Identify repetitive, time-consuming, or inefficient tasks that could be simplified or and maintain automated communications, reminders, and follow-up sequences using approved systems and CRM optimization, data cleanup, and process with implementation and testing of workflow automation tools and AI-enabled administrative processes. Monitor automation performance and recommend improvements. Create standard operating procedures (SOPs), templates, and training materials for registration and enrollment workflows. Help reduce manual administrative work while maintaining a high-touch, family-centered experience.

What We're Looking For: Required QualificationsExperience in customer service, administrative support, registration, enrollment, or another client-facing operations role. Excellent written and verbal communication skills. Strong attention to detail and accuracy. Comfortable learning and using digital systems and technology time management and ability to manage multiple priorities. Team-oriented mindset with flexibility and adaptability. High school diploma or equivalent.

Preferred Qualifications: Experience with childcare subsidy programs, public benefits navigation, enrollment services, case management, or family support services. Experience using CRM systems, workflow tools, or process automation using AI tools or technology to improve administrative processes. Ability to explain complex eligibility and documentation requirements in a clear and supportive manner. Experience supporting families from diverse backgrounds. Bilingual skills strongly preferred. You don't need to check every box. We're especially interested in candidates who communicate well, learn quickly, are comfortable with technology, care about helping families, and enjoy finding ways to make processes better.

What Success Looks Like: In this role, success means: Families receive fast, friendly, and accurate enrollment support. Families can navigate registration and subsidy processes with greater confidence. More families successfully complete the enrollment process. Fewer registrations are abandoned or delayed. Subsidy-related enrollment steps are tracked and followed up on effectively. Communication response times improve. Repetitive administrative work is reduced through teams have streamlined, repeatable processes. Families continue to receive a personal, high-touch experience even as processes become more efficient. Why Join Healthy Kids Programs? At Healthy Kids Programs, we believe operational excellence and family experience go hand in hand. You'll join a collaborative, growth-oriented team where your ideas can make a meaningful difference — both for the families we serve and for the people who work behind the scenes to support them. Healthy Kids Programs is a mission-driven, award-winning organization dedicated to providing accessible, high-quality childcare. With 150+ locations offering Early Learning, Before & After School, and Summer Camp programs, we support families with safe, structured, and engaging experiences for children. As a Certified Benefit Corporation, we are committed to creating positive impact while ensuring our team members feel valued, supported, and empowered to grow.

Equal Opportunity Employer: Healthy Kids Programs is an equal opportunity employer. We are committed to diversity, equity, and inclusion and prohibit discrimination based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic. Hiring decisions are based solely on qualifications, merit, and business needs. Apply today and help create seamless experiences for families while building smarter systems for the future.